Sofitel Queenstown Hotel & Spa

Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy.

The hotel was extremely high quality throughout. The bedroom was very comfortable. There were a very good selection of bars and restaurants either in the hotel or very close. Breakfast was a good combination of buffet style and a la carte selection for specialist items. All of the staff were exceptional.

Close to the center

Felt very outdated in the rooms and overall

Location, staff, breakfast, view and room are fabulous. Will be back for Xmas.

Nothing.

Pillows is the only thing that could be improved, but that applies to every hotel.

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.