Holiday Inn Express & Suites Destin - Miramar Beach by IHG

Location

The AC unit was loud(actually thought it was raining outside) The sink in bathroom drainage was very slow You have to let the water run for about 5mins before becoming warm enough to wash(sink and shower)

The location was great and the hotel was clean.

Unfortunately there was an issue with the machine that makes the room keys. It was annoying to have to wait to be let into my room each time for over 24 hours. After returning to the hotel the first night my room was unlocked. The bolt to the door was opened which didn't allow for the door to close. When I went to the desk the clerk was very nonchalant about my room being open and accessible to anyone. All he said was "I'm sure it was a mistake. " That response is unacceptable. I had spent good hard earned money to pay for that room. The dayshift clerks did apologize but weren't much better in understanding my concerns and annoyance that anyone could've stolen my belongings and also that anyone could've been hiding in my room when myself and roommate returned. We're two single women traveling alone. The next night the same thing happened to ky friend two doors down. I've never experienced this issue anywhere else and I travel often.

Nothing . I want a refund. We stayed there two days before they had a key to the room for us and then only one was given . When requested many times our room was Never cleaned! A pile of sand at the door was never cleaned. We had to go get our own towels . I stopped the cleaning staff and begged them to just empty our trash on two occasions. I am going on social media to complain so that festival goers next year won’t book this horrible place . I will never stay there again!

See above

Good breakfast

Didn’t have a broom in the room to sweep the sand.

Great location

Not very clean, very short staffed no room service/housekeeping ever. It took them Three days after I checked in for them to clean my room properly

Nothing.

Old, dirty, stated renovation but nothing about the hotel was renovated. Asked for another room in the beginning, staff said no other room was not ready/clean. Carpet in elevator smelled, room, especially near the AC smelled bad as if a rodent/lizard had died. It wasn’t wiped anywhere in the room so we didn’t even do breakfast next morning. Around the property isn’t family safe either as an incident happened. Staff seemed like they knew that this has been happening when notified at checkout. I don’t recommend this place.

The breakfast was okay. The first worker kept the food replenished although she didn't greet the customers. The second worker, couldn't quite keep the food stocked. The staff, well Mrs. Dawn's customer service was awesome! She was the only one who went out of her way to speak and conversate with us. The room was nice, spacious and cozy!

I didn't like the fact that there was food in the sink from previous customer. The Toilet had not been cleaned thoroughly. There was a spot on the floor where someone spilled something and tried getting it up and there were also remnants of paper left in the pull out bed from previous customer. We had to ask for bed linens for the pullout because there weren't any in the room. Other than these few hiccups, everything else was okay. Oh, the freezer was overloaded with frozen ice, so not too much could fit in the top. The parking wasn't that great! A couple of the customers parked taking up two spaces or parked so terrible that you couldn't park beside them fearing your vehicle would be hit. Last but certainly not least, I didn't like the fact that the customers came to breakfast in their bed clothes and barefoot. They were coughing and not washing their hands. Small children were allowed to fix their own food. They were just getting things and not eating them and opening the tops of food to see what is was because they couldn't read the signs. One of the guys were not courteous he would reached over me to get something from the front desk and putting back and did not even say "excuse me."

The location

There was no clean towels the whole weekend we had to go to Walmart and buy our own towels they wouldn’t clean our room the whole weekend we ended up having to get supplies to clean the room ourselves