Holiday Inn Express & Suites Destin - Miramar Beach by IHG

Location was good and room was clean. But a little humid.

We had to wait two hours after check in for our room to be cleaned. The breakfast was a little stale with some things and the pancake maker was broken.

Las instalaciones

La limpieza y poco personal en la noche. Poco papel higiénico en el baño. Y nos encontramos una camisa detrás del sillón. No limpian a profundidad.

Locations and breakfast was amazing

Some of the staff was rude. Didnt give clear answers. They gave me one pillow and a small blanket no sheets for the pull out and said to lay on it bare. Overall, my experience could of been better.

Nice

Not a heated pool or privacy fence but it was well maintained .

1. The body wash bottle in the shower was empty. 2. The bathroom door did not shut. Room 413 3. The internet was very slow. Even too slow for the unpaid internet. 4. The television channels were all weird channels and the normal channels were not available. Such as ESPN, cnn, cbs, NBC, etc. there were only weird internet streaming channels.

The price range was good. And close to the beach.

When we checked in and went up to our room. The room was not clean. The floor had bet been swept or mopped. The bedding was dirty. I went back down to the front desk and the clerk told me that they had several housekeeping staff walk out that morning and the “manager” was still working on rooms but they would not be able to come back and clean our room tonight. He offered a discount and to give me fresh sheets to put on the bed. I explained to the front desk clerk that this mindset of thinking it was acceptable and ok to check guests into dirty room and telling them to sleep on dirty bedding and walk on dirty floors is unacceptable and regardless that the room must be cleaned that same day. I can understand the stress of loosing staff as I worked in hospitality for 5 years but we never allowed rooms to be left dirty. The manager said they would not clean the room before leaving for the night. So we asked to cancel our reservation with no penalty. Booking.com was able to verify with the location that they were going to allow us to cancel without penalty. Unfortunately they had already placed a $150 incidental fee that too away from our trip spending money and will not be released back to the card for several days. We had to quickly look and book another hotel. The stress of this whole situation was unbelievable. I just can’t get over the fact that the manager thought it was ok to make guest sleep on dirty bedding and walk on filthy floors. This hotel does not deserve to maintain their IHG flag.

The staff and convenience in driving distance to our stays destinations. Loved the breakfast

No hot tub

everthing

beach chairs and tent