Marriott's Maui Ocean Club - Lahaina & Napili Towers

Great walks along beach… close to so many activities and dining options

Disappointed in size and condition of room. Bathroom was right next to bed and turning on light shined right onto anyone sleeping.. … bathroom counter so small that there was no place for toiletries…. We wanted to extend stay, but since we used 3rd party we were not able to without checking out and trying for different room.

Staff were wonderful

Everything was great!

We stayed at the Maui Ocean Club for one week in the Lahaina building. The room was very nice, beds were comfortable, kitchen was big and we had a washer and dryer in the room. There are dinner specials at the Beachwalk on site. We had the prime rib dinner with garlic mashed potatoes and corn for $39. The portions were large so we had enough for lunch the next day. We also tried to order the BBQ dinner special on a different night but they ran out, so the staff suggested we try the Korean fried chicken special, we are glad we did, it was delicious. We had no problem getting chairs by the pool at 8:30am, probably because this was September; but did observe people saving more chairs than needed, other people could have used the extra lounge and chair. The resort has activities on site. Download the MVC app and you can look up the calendar ahead of your arrival. Staff was friendly and helpful. There was one negative experience. My mother rents an electric scooter each time she visits Hawaii. The company drops it off and she has it upon arrival. This time the resort refused to accept it stating that the renter must be present to receive. She lost a day with the scooter and we had to cut our next day short to be on site to receive the scooter. We understand they instituted this new policy a week before we arrived, just wish we would have known.

This property is a Marriott Vacation Club so just be aware of that when booking if you’re not a vacation club owner. We booked a two night stay in a studio room here before going to another hotel nearby because it was a good deal on points. Overall it was a fine stay, but the studio rooms are not as nice as the larger rooms with full kitchens and laundry that they show as part of their vacation club presentations. This place is probably better for families with children - and we saw lots of multigenerational families. Since it’s a vacation club your Bonvoy status doesn’t get you anything in terms of upgrades or other amenities. The checkout time is 10:00 am and when we asked for a late checkout, we were told they don’t do that, but offered a 10:30 am checkout as the latest possibility which is earlier than most hotels standard checkout. The main perk of the hotel was a microwave in room, free laundry on nearby floors, and water refill stations around the property. The hotel is walking distance to nearby whalers village - but to stay on a paved route you have to walk up towards the street and back down because of a condo building in between - or you can cut through the sand. A free neighborhood trolley goes to some places nearby if you catch it when it arrives (usually every 30 minutes) and there’s also a Maui bus stop near the hotel ($2 each ride). A few issues with the room was that our ceiling fan seemed to have issues - it wouldn’t change speed and when it did work it was very slow. The light switches for the lamp and accompanying outlet near the bed were all set in the off position but was actually the on position so check to see that the outlet is working if you’re trying to charge your phone. There were a number of pools but limited availability of chairs with shade near the pools and people seemed to claim chairs early. We ended up using some chairs on the lawn area near a pool but facing the ocean but with no shade/umbrella you could only sit out for so long. We did agree to do a timeshare presentation and it ended up taking longer than scheduled (2 hours instead of 90 minutes). Had we known how long it would take we probably would’ve done this on the day we checked out since we had time to waste anyways due to not getting a late checkout. They were doing 40,000 pts for attending which was our main reason for signing up. They also gave a promotional card to use for discounts on nearby restaurants which we didn’t make use of. If we had paid the going cash rate for the studio room we probably would’ve been disappointed but for the deal we got it was a fantastic deal.

We loved our stay!! A beautiful property in the perfect location!!! The rooms were very clean and had everything we needed 😊🏝️💜🌊🌺

Beautiful grounds and amenities. Good dining options. Rooms nice but need updating. Parking limited and very narrow spaces.

Our family of nine thought we were enjoying a great family vacation celebrating our second granddaughter's graduation from high school. After our first night we called housekeeping alarmed by blood spots on the sheets. Knowing nothing about bed bugs we continued to enjoy our seven day stay only to see our first granddaughter become more and more COVERED in bites. Head to toe!!! Second granddaughter with many, many bites and grandson with bites. All in the same room. When we left our oldest granddaughter had to go directly back to college due to her sport program requirements. She consulted medical help, only to find out it was bed bug bites confirmed by a Mayo Clinic doctor. FYI, see picture, this granddaughter has always had flawless skin. The picture is honestly from the bed bugs Marriott denied all responsibility DESPITE housekeeping changing the blood spotted sheets. My husband contacted Maui's health department. They admitted by the time they usually get the complaint and investigate, Marriott has cleaned it up allowing Marriott deniability. Ours WAS NOT the first complaint for bed bugs at this Marriott we found out. The oldest granddaughter disposed of her Maui luggage, fumigated her clothes, and washed everything in her dorm room imaginable. Marriott's insurance company contacted our granddaughter and basically called her a liar, of course, reducing her to tears. Because she's over 18 we could not address this for her. She just wanted her luggage replaced. They gave her 48 hours to sign a $100 release of liability.