Best Western Knoxville Suites - Downtown

Very quick check in and the gentleman at the front desk was really nice and accommodating. My room was extremely clean and very comfortable. Only negative was a cleaning rag had been left in the bathroom sink... But I would definitely stay here again

Bed

I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.

Person at the front desk was really friendly! Beds are comfy and bathroom looks clean!

Rooms are definitely dated, looks kinda sketchy. And weird people chill around the hotel, so don’t go outside at night.

Clean, quiet hotel. Easy access to downtown Knoxville. The only thing I didn't like is what they sprayed the room with to freshen it up. I really couldn't stand the smell of it.

No one was there to check us in until approximately 3:30. I sat on the couch and was covered in animal hair when I stood up. One of the beds was broken and shook and creaked with every move. There was no pillows or blankets for the pull out couch. No safe to secure your items even though the door stated it did. Garbage sitting by elevator for a day and a half. Bloody towels in hallway floor 3 doors from us. Television remote only worked on down button. The refrigerator froze all our stuff solid even though we turned it all the way down. Apparently the knob is broke. It’s described as Downtown and it is not. After all of this, upon checkout the doors on the elevator were closing as we were walking off. My granddaughter was pushing on door yelling. Luckily my other granddaughter was still inside and hit the open button. The woman behind the desk didn’t even get out of her chair to see what was happening. I went to the desk to talk to her about it. She just said I’ll let maintenance know. In my opinion she should have blocked elevator access instantly. I hope and pray someone doesn’t get hurt or worse before it’s taken care of.

Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown

This room was for an employee

The room was clean and bed was comfortable.