Best Western Troy Hotel

Weird smell in the room, although clean. Elevator broken at hotel.

I never leave reviews, but this place was something special. Check in was fine, the front desk person was pleasant enough, although the first thing he told us was the elevator was out of service. That should have been the first red flag. The room was gross. Like, the underneath side of the toilet lid was disgusting, rings in the bowl, a funky looking patch in the bathtub that was likely related to the cracks in the tile. Bed had multiple stains. The whole room felt dirty. I have never called to get a new room before, but I at least thought the guy would sound a little bit surprised, lol. He was accomodating and moved us. The second room looked fine at first glance, but it had problems of its own. Pretty sure someone was testing out all the surfaces, if you catch my drift. The bathroom counter slanted toward the floor like someone sat on it. Same with the night stand. Wouldn't dare use the jacuzzi tub without a scuba suit. The faucet wouldn't switch all the way from tub to shower. Hubs said the fitness room was also pretty bad. Noticed an ice machine was out of order. Continental breakfast appeared to be your standard situation. There were guests there, but we passed. I gave 2 stars because the guy was nice enough and allowed us to change rooms at 11pm, and at least the air conditioner worked. Be careful out there

It was good. I wish the elevator wasnt put of service due to the maids using it. But other than that it was a good place to stay

Toilet seat loose. Loose, hanging towel holder in bath. Slow drain in tub. Ice tub full of crumbs. Staff was friendly and helpful, however.

Location was good right of interstate

Not clean very nasty, the night staff was very rude, they don’t give you enough towels and don’t like if you ask for more.

Good location and very clean

Two towels in the room were very very thin and were so frayed threads hung off one end. Water didn’t drain when I took a shower. My husband jiggled the stopper and that did help. Only a half roll of toilet paper was in the room. We were there four nights so I asked for clean towels that weren’t frayed, shampoo and toilet paper. We eventually got everything. The hair dryer that was attached to the wall and sometimes it worked and sometimes it didn’t. We had to ask for a replacement the third day. The hotel was full of kids and their parents for the same baseball tournament our grandson was playing in. For so many kids we didn’t notice any noise at all. Very impressive.

Great place to stay

Relatively clean. The bathroom lights needed to be taped down which was a little alarming by us but not the staff. While the solution did work, it was a bit unsettling. The height of our stay was a BBQ place nearby. The food was spectacular!