Regency Hotel - Moreno Valley

I like the staff and that most things are of walking distance

I cat complain

The location was close to where I needed to be and that’s about it.

I rarely write reviews, but this was one of the worst hotel experiences I’ve had. I booked this property through Booking.com with a confirmed check-in time of 3:00 PM. I arrived at 5:30 PM expecting to drop my bags, shower, and head to an event, only to be told my room was not ready. The manager said I would need to wait at least another hour, with an estimated check-in closer to 7:00 PM. Another guest arrived while I was there and was told the exact same thing, so this was clearly a recurring issue. Being asked to wait hours past the confirmed check-in time is unacceptable. The manager offered to waive the $40 deposit, but that did not make up for the inconvenience. I was already considering finding another place, but I was pressed for time and had to stay. When I finally got into the room, I had to immediately leave for my event. When I returned around 1:00 AM, my key no longer worked. I had to search for the manager to let me into the room, and I was told the battery in the door lock had died and would be fixed in the morning. This meant I was essentially stuck in my room for the rest of the night. To make matters worse, I woke up to a roach crawling near my head. That was the final straw. I checked out immediately. Between the extremely delayed check-in, the non-functioning room key, and the cleanliness issues, this stay was completely unacceptable. I would not recommend this property to anyone and am currently seeking a refund.

Location was perfect Manager was doing the best he could with available resources

Small bed. 10 or more flies in room. Floors looked clean but sticky. Shoes, feet and slippers were BLACK within minutes of being in room.

The house keeper was very nice

Nothing

Mat at the front desk, he is awesome. Always makes sure his guests are happy. This man is working all day all night every day, waking up through the night to run the hotel. Just wanted to hop on here and thank him for being great

Super nice staff

The room wasn’t clean enough, a lot of dust and the towels weren’t properly cleaned