Motel 6-Simpsonville, SC - Greenville

Location was good.

Checked in around 7 pm and due to noise in the room above ours was awful. Loud talking, yelling, beating on walls and at 12:30 am they turned the music up. Me amd my wife gathered our things and went to the front desk. The same guy who checked us in asked what was wrong. We told him and he didn't offer another room on the opposite end of the hotel or anything. He said " so you're checking out"? I said yes, due to the noise, I quess so. He asked when he handed the receipt back, as we stood there, anything else? I said a refund or partial refund would good. He told us he didn't do that and gave me a number to call. I called that number the next morning and explained to a AI what had occurred and was advised a refund had to be handled at the front desk. Awful experience, especially since no other room offered and no refund.

Cleanliness and customer service.

Everything