Quest Wollongong

The room had been recently renovated and was very clean and well appointed. The staff at check in were fabulous, very friendly and informative.

A tv in the main bedroom would have been nice.

Great location and staff.

Renovation work going on that was being mentioned after booking and paying. Drilling sounds starting early in the morning while on holidays; who would like that?

The worst experience ever had We booked and paid for a two-night stay at a rate of approximately $600 per night, expecting a comfortable and well-maintained accommodation suitable for a family holiday. Unfortunately, this was not the case. On the first night after check-in, we left the hotel and returned late in the evening, only to discover that the air conditioning in our room was not working. Given the very hot and humid weather, this made the room unbearable. We immediately contacted the after-hours emergency number. The advice we received was careless and unacceptable—we were told to “wait until morning,” despite clearly explaining that the room was too hot to sleep in. After insisting on assistance, an after-hours manager was sent to our room; however, they were unable to fix the issue or provide any practical solution. As a result, my family and I were forced to spend the night in extremely uncomfortable conditions. What was meant to be a relaxing family holiday turned into a distressing experience due to poor maintenance and lack of effective support from staff. For a hotel charging premium rates, it is your responsibility to ensure that essential facilities—especially air conditioning—are fully functional prior to guest check-in. The level of service we received fell well

Underground parking. Room size

parking access. during registration especially, was inconvenience

We have a good time. The accommodation is spacious, bright and clean. The beach experience was pleasant.