This place is OK, but needs improvement. I have come to expect certain standards from this brand, and only have other identical branded properties to compare with. There are two things that don’t meet standards here. First, the business center has a printer in it; no computer, just a printer. And, next, the shower looked like a factory farm for mold and bacteria; it hasn’t been scrubbed with bleach or scouring powder since the end of the civil war, and it’s visually obvious.
Upon checking in, the place looks nice, and the desk agent quite accommodating. The common areas looked very good, and all furniture and fixtures in adequate repair. The parking situation is confusing in that there are 3 Hilton brands on this slice of dirt, but they don’t share parking spaces in the front. From what I can tell behind the buildings they don’t care. The signage in the front of these building(s) is clear as mud.
Back to the shower….this was pretty bad. The drip rail on the door was covered with grotesque stuff I won’t tolerate in my own home. It badly needs to be cleaned with a brush. But, looking around me there’s black mold in the grout up and down the walls. Add to that they have used a white, acrylic floor which makes sure the guest can see the floor has a ring of brown scum around the edge, again, that has not been scrubbed, or sanitized in many guests.
I am the hater of having to baby-sit expensive electronics, and those in-room safes many Hilton properties are installing aren’t available here. I did bring a laptop, but when I find only a printer in the business center, I’d like to know what kind of business can be supported without a work station. I treasure those few trips these days where I can leave the computer at home, and this place would be a deal-breaker if I didn’t have my machine. They have a nice place to work offering one each Brother printer and one each some kind of animal’s head hanging on the wall, and a caricature map of the state.
When I asked why they don’t have a business center, the answer was less than acceptable. Christmas of 2022 this state got a blast of cold air much lower than we are accustomed to, and water pipes burst everywhere, including my home. Water leaked into the computer and ruined it. So, they just discontinued the computer and left the printer for TWO FULL YEARS! A desktop computer is NOT VERY EXPENSIVE, and should be replaced from the same budget that had to fix the ruined ceilings. All they have done until this point is absolutely nothing. This is the most expensive property in this city, and all of it’s functions should be working.
The kitchenette area is a curious thing in wondering what can I cook with what’s here? I get one skillet, two sauce pans, a two-burner electric range top, a microwave oven, a two-slice toaster, full-size dishwasher, with half-size sink, and a food waste disposer. I finally found some paper towels under the skink, but no spray cleaner or dishwashing liquid with which to clean up after myself. In only trying to re-heat yesterday’s sandwich I found it almost impossible to get that done neatly. And it’s a common theme with this brand to never offer a trash receptacle big enough for a kitchen, or to cook, or to hold more than 2 napkins.
I’m no chef, but my point here is nobody is going to be able to prepare much of a meal with what’s here, and to be successful will require bringing several things from your home. I have great sympathy for housekeeping coming in behind someone who has used this for a kitchen, because they don’t have any choice but leave a big mess for someone else to clean up. There’s no dishwashing liquid, dish brush, or anything kitchens need to clean up one’s own mess. Most people who can afford this brand were taught as babies to clean up after oneself, and don’t leave a big mess someone else has to clean up! I WOULD LOVE TO IF I ONLY HAD THE TOOLS!
The staff at this place were more than caring and accommodating and helpful with things that innkeepers are not typically responsible for. The place is clean, inside and out, with the exception of that shower, and the building engineers have not let the place erode. I got a chuckle out of their "lake view" rooms, as the body of water they are talking about is a stock pond, rather than a lake. There's nothing picturesque around here to offer, thus that's about the closest to a lake anyone is going to get in this parched state.
There is a LOT of retail very close, and one each dead mall right in the middle of it. Still, anything the guest may need to purchase will be easy to locate. The dining in the vicinity is plentiful and diverse, and their own free breakfast abundant, and appealing. It's the first time I've seen two different levels of Hilton hospitality in one building (next door.)
This place is not bad by any stretch of the imagination. What I've said here is intended to be constructive, and it would not prevent me from staying here or recommending it.
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