Best Western PLUS Nuevo Laredo Inn & Suites

Buena atención, excelente estadía

El baño muy viejo la alfombra muy vieja y quemada

La ubicación, muy cerca de donde era mi cita.

Detalles pequeños como la manija de la puerta del baño estaba rota.

Ubicación

No tienen refrigeradores los cuartos ni habia hielo en las instalaciones Hace demasiado calor y se necesita refrigerador y el servicio de hielos

Location

This reservation was made for my in-laws, and this was their experience. The air conditioning in the room did not work, which made the stay extremely uncomfortable. They repeatedly requested for it to be fixed or to be moved to another room, but the hotel did nothing to accommodate them. On top of that, the blow dryer was broken, and although they asked for a replacement, it was never brought. They also booked under the impression that there was on-site laundry, which turned out not to be true. To make things worse, even with the “Do Not Disturb” sign on the door, housekeeping still entered the room and cleaned while they were gone. Overall, their concerns were ignored and the service did not meet expectations.

Staff ok , service ok, no ice on building!!, and no breakfast at all. .