Comfort Inn & Suites IAH Bush Airport – East

This property was booked with a free breakfast. Upon arrival and I next day expecting breakfast, there was none for the first two mornings of my stay. False advertising and the hotel did not want to compensate for that inconvenience. The pool was not operational and had garbage in it. Airport shuttle takes long which isn't a problem however this was not communicated prior. When you arrive at the airport you have to wait an hour for the airport shuttle. The shuttle driver is very friendly. The manager at the hotel tells you to have patience when you call to find out why the shuttle is taking very long. Other than that , my stay was comfortable and the other members of staff were very kind.

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This is an older hotel so I honestly didn’t know what to expect. I was pleasantly surprised - clean, comfortable rooms and a helpful staff. The kitchen was closed but we had an early departure so no biggie. For the price and convenience, it was a solid choice.

When signing in, the 1st thing we see is a sign that said, no breakfast, kitchen closed. Everywhere you looked, old, outdated, deterioration and smelly. We thought we would spend time at the pool but it was closed too!! Shut down by Health Dept!!! There were not many good places within walking distance to eat either. Remote did not work. Thank goodness the beds weren't as bad as everything else. This was rated a 3 star, and clearly was not and the rates did not reflect the herendous state of the place. The door key sensors were duct taped and buttons were missing from the elevator. We had a shuttle to the airport. When the driver showed up, he pulled up amd just glared at us. When we came out, he electronically opened the back door and we had to load our luggage ourselves. We are elderly and it was not easy. So.I.told him which airline and terminal and he said, I only go to terminal C, we were going to A. He pulled up and opened the back door and we had to get our own luggage out and had to haul it all over the airport to our terminal. I have never experienced the filth and rudeness of this hotel, anytime in my.life.

There was no breakfast NoPool! No nothing !!! The bed was nice and the shower was nice that’s all. It was like they bought it from super 8 then upgraded it half way. It’s good for one night only!!! Jamie was good to me tho . Shot out to Jamie!!!

The stay at comfort inn and suites was horrible. First and foremost all the pictures on this site was false advertisement from the outside of the building to in, looks completely different. The pool, disgusting, our room had no couch in it just a random and thrown together chair and ottoman. The fridge in the room did not work, the tv in the front room didn’t work, there was a cigarette burn mark on the linen, furniture was ran down, smoke detector open and the other did not seem like it was on. The key scanner on the outside of the door was broke as well as many others, some were duck taped on. Bathroom dirty, towels looked dingy. There was only a thin sheet curtain liner on the window no larger one to shield the sun in the AM or to be used for security purposes. I was very very disappointed. WiFi was inconsistent stopped working numerous times.

Room had spiders and bugs plus mattress on the pull out sofa was dirty and had pee stains room smelt like pee

Shuttle van never came to pick me up after calling and waiting for 1 hour. Was told by another shuttle driver that Comfort Inn shares a ride service with 10 other hotels. Driver claimed he was stuck in traffic. Front door was broken. Nobody on duty when I arrived at 10pm. Had to wait 15 minutes for the overworked front desk lady to help me. Not her fault. Property was tired and unkempt.

Convenient location. Property clean but outdated

Advertised with breakfast and a pool. No breakfast (sink broken). Pool closed until further notice. During checkin I was informed that there was no breakfast and to "compensate" for that I was offered a $50 deposit vs the usual $100. Strange people. There were three of us checking in - the room had two towels and no bedding for the third person. I had to ask for it. Room was ok otherwise. I hope this is constructive feedback.