Hilton Garden Inn Kent Island Marina

The bed was comfortable. And it was quiet

The pool was cold and dirty.

Location, view

For 3 night stay, pur room was not serviced at all, not single time. On the third morning cleaning lady knocked in our door, we ask her com 30 min later, she never returned. No fresh towels no restocking on cofee station, no schower cups. Does not sound like Hilton

I loved everything about this property and staff

By the time I had waited past my check-in time, the professional, courteous clerk who had been helping me was busy so I had to approach Tim. After he curtly informed me that check in times were not guaranteed, I explained that I needed to be a wedding and the grandmother of the groom was traveling with me. He rudely said, “You should have checked in yesterday.” I’m sorry that my 92 year old mother couldn’t travel on a schedule that suited him. They eventually upgraded us to a suite for free. The room was very nice. Two of three employees I dealt with were excellent, Tim has no place in hospitality if it means dealing with guests.

Waterfront

Shower

When i book through booking .com the hotel not only this one allways gives you a crappy room this was not crappy but the hotel was half empty and we got view of parking lot same thing at every hotel i book through booking .com

I was not impressed. Upon arrival at 3pm myself and other guest were asked nicely to come back later when the rooms might be ready. The lobby area is crowded with seats that look dirty by design. The staff did there jobs. I felt as if I were at a 1 or 2 star flop house.

I love the surrounding with boats and whatnot

I lost my bad and was wasting a lot of time to locate where so I had to come back to the hotel to find out it was at the front desk the whole time.