Casuarina Resort and Spa

What can I say, i do not usually write reviews but i had to for this one, i booked a really expensive 5* hotel in Mauritius using the Hotel.com app and our experience was so bad we was left stranded at the middle of the night. Luckily this hotel was free and taken us in, now i was on my honeymoon and it was a disaster from the start but the manager at this property was a ray of sunshine. His name was Ashley - he was understanding, caring and went that extra mile to make our stay great. I could not thank him enough. He upgraded us to a honeymoon suite and helped us book a car rental - he made sure we had one. He was literally a gem! i cannot express how attentive and nice the staff was, they was all so lovely. From having a disaster of a time to then coming here was amazing. you made our holiday special thank you!

Will be much better when room upgrades are complete.

The property is a little dated and had a few construction works going in the background whilst we were there. However staff were very friendly and would go out there way to make our stay comfortable, even the security guards in the car park were extremely helpful. Good value considering water sports and glass bottom boat is included. Would have liked more dining options or at least bar food to have a few more options as this was a little limited. However overall would recommend.

Location only

Customer service needs to be improved by the crew. Additionally, the rooms need to be improved because it us very old. All facilities need to be improved since everything is old.

Did not enjoyed but the food for dinner was ok .

Such a disappointment ! Im asking for urgent help concerning my booking which was booked for HB BUT WHEN WE ARRIVED THEY SAID WE ARE ON RO ONLY AND CLAIMED THAT WE HAD TO PAY AGAIN !

The staff was very kind and helpful with our needs (especially Fiona and Rose) Thanks to Mr. Shiva for giving us a beautiful stay in a beautiful hotel! The hotel is very comfortable, in front of the beach. Every evening there’s entertainement for hosts. I recommende it!

Pros: Location on the beach Room size and cleaniness Spa was superb 10/10 Cons: Buffet food was not impressive and very expensive. Property a bit dated

The ducks, the garden, friendly staff.

Old room, very old furniture, dirty walls and wash room, broken AC ( the outside plastic cover fell down and we could see how dirty and full of dust it was, also the cover was sticked with some scotch ( tape)). They need to shut down the hotel and refurbish it. Poor buffet, unclean table clothes, old scratched plates, dirt is everywhere!!! for the money we paid, they could have done better. I'm not sure, given the condition of the hotel , they put clean bed sheets. The housekeeping always forgets to put coffee in the room. They only put decaf and tea ( two things I don't drink!)

The room Entertainment in the evening

Staff not that friendly Better selection in food More activities during the day Too much noise at night, with the birds, or whatever was up on the roof Ants on the bed and sink Cockroach