Casuarina Resort and Spa

Environment, garden, food, swimming pool, beach.

Unfortunately, it happened at the bar* that we were charged 570 rupees on the bill for one cocktail instead of 270. We announced the error and did not accept the next cocktails as a present, so they needed to cancel the bill and *make a new one. At that point, the stress level of the bartender skyrocketed. So, we were pretty sure that it was not a kind of a mistake, rather an intentional attempt for extra salary for the staff. We also assume that it is not acceptable for the management,* which was the possible reason why they tried to serve some extra drinks without cancelling of the order. This behavior is also unacceptable for us. That is why we tell the story to others. So an advice to all: *Double check *the bills *all time in the hotel and also in Mauritius. (Yes, serving at double prices is a habit on the whole island). Stay cool and do not let locals to destroy the spectacular feeling of your holiday and the region. The island and the hotel are awesome and 10/10 from every other aspects.

Gepflegte Anlage mit schönem Garten, Strand ist innerhalb 2 Gehminuten erreichbar, Sonnenliegen und Schirm von Hotel, Bootshaus mit kostenlosen Angeboten z.B Kayak. Geräumiges Zimmer aber die Einrichtung bräuchte schon Erneuerung. Keine Ala Carte Restaurant, Buffet ist extrem teuer wenn nicht mitgebucht.

Check in and out was good. I've got some food allergies and the chef did spoil me with special prepared meals. we requested extra pillows and they were there with it in minutes. Nice size room. With a small view of the ocean. we asked for extra water in the room and they provided. The water pressure in the shower was good.

The shower glass panels was not clean, not when we arrived and not during our stay. They have to work on the cleaning side of things. Shortage of swimming towels. No one at the Swimming towels station, you lucky if you get him there. Need swim shoes to swim.

The resort had a lot of facilities like swimming pools, restaurants, a spa and a games room. It was very peaceful and close to the beach.

The service was quite slow sometimes. We had to wait 30 minutes to get a beach towel. Our room didn't have bath towels one morning and when we requested them, they were flung on the chairs outside. They were wet and dirty... We had to ask again for some clean dry towels and we waited until 4pm to receive these! The shower was quite small too.

Everything , great variety and very tasty. Thank you!

The wrong communication about the check out time at the time of booking.

- One housekeeper kept asking for tips - Had to call reception 3-4 times to get an iron - Asked the reception 3 times to get the light bulb changed as it was flickering in my bathroom. Even though the manager on duty (2nd day) had told the receptionist to follow up on that, it still didn’t get changed and I finally had to show my frustration then it got changed on the 3rd day.