Hotel Ruze & Wellness

Nagyon kedves személyzet, tisztaság. Gyönyörű történelémi épület. Mindenhez közel van. Szívből ajánlom! A reggeli jó volt.

ロケーションが良い。 窓からの眺めも最高。

特になし

ロケーションが良い。スーツケースを石畳で引っ張るのは、少しですむ。無料でアップグレードしてくれました。雰囲気もあって、すてき。

無いです。

We had a really mixed experience at this hotel. On the positive side, the reception staff and the team at breakfast were absolutely wonderful—friendly, attentive, and genuinely welcoming. The rooms were also excellent: spacious, clean, and perfect for traveling with children, which is why we chose one of the larger options. However, the biggest disappointment—and honestly what overshadowed our stay—was the wellness area. We specifically booked this hotel because of the pool for our kids, but our experience there was very unpleasant. The staff member working in the spa was extremely rude and dismissive toward our family. His attitude was not just unprofessional, but outright disrespectful. What made it worse was how the situation was handled afterward. When we raised the issue, the manager brushed it off as a “translation problem.” This was frustrating, as we understand enough Czech to clearly know what was said and how it was said. If you’re considering this hotel mainly for the wellness facilities, I would strongly advise against it. If that’s not important to you, the hotel itself is otherwise quite nice—but the experience in the spa left a very negative impression.

Świetne śniadanie i super lokalizacja

Brakowało mi płaszcza kąpielowego, w którym można by przejść do sauny i na basen.