Club Wyndham Sedona

This unit was perfect for what we needed. It has all the amenities one would expect with Wyndham — two bedroom suites with kitchen, dining , and living areas. The balcony was a nice bonus. But I would have rated it excellent, had we been given a balcony where you can actually see the mountains. The view was blocked by trees and we were placed on the first level. The check in process was excellent and staff were helpful, friendly, and gave great restaurant recommendations. The location is excellent and you can walk or drive easily to different establishments. There is a Safeway across the street for those looking for grocery store. We were given a handicapped accessible room because they no other rooms left. Again, disappointed that the view to the mountains was obstructed.

The actual accommodation was nice ! It was spacious and clean . There was also a washer and dryer which was great. I don’t think I would stay again though bc upon check in we had to deal with the annoying sales person . They try to push you into purchasing a time share which we were not interested in. They were very annoying and rude. the actual accommodation was nice but would not want to deal with the rude /mean sales people. The guy was actually insulting my fiancé - saying my fiancé was in a bad mood bc he did not want to learn more or go to an information session . My fiancé finally told him like it was . The rest of the stay was ok but never again . Had I realized it would be like this I wouel not have booked here.

I enjoyed the pool and the cheerful Mr. James.

The rooms were a bit dated and the spare linens for the fold out queen couch were for a twin size bed. It suited us well enough (beds and bathrooms with full kitchen) for the 1.5 days we were there at the end of our road trip but I would not choose to stay here as my actual destination.

Great location and staff was nice. The "rental condo" was not up to par to be inline with wanting a time share at this location. The rental condo needs some major vamping up! Carpet that is not ripping, screens that do not have holes, shower heads that you can wash your hair with, placemats and napkins... appliances that are in this century and just an overall step up!! You want the rental condo to tell the renter "I want to go to the timeshare info meeting!!! Great location and free parking. Staff was very helpful so bring the condos up to the level!

Club Wyndham Sedona used to be a nice place to stay in Sedona. Maybe we got a bad room. But first the good things. Staff are very friendly, and the location is lovely (as are most locations in Sedona). The neighborhood is mostly quiet, although loud exhaust noise from the highway occasionally intruded. The room was clean and comfortable, and the washer-dryer combo helped us reduce the amount of clothing we needed to pack. The kitchen is adequate. Not so good -- The kitchen counter space is tiny. The toilet flushes unreliably -- often requiring a second flush. The bathroom door actually rubs the front of the toilet when it opens and closes. One of our two one-bedroom units also had many problems, such as the air conditioner not working initially, a light out over the counter, the refrigerator freezing all of the food, the key needing to be reprogrammed almost daily (for a 10-day stay), the main computer being down so the door key could not be reprogrammed on one occasion and so the staff could not contact me about some of these problems on another occasion (even though they had my phone number written on a piece of paper). Most of these problems were addressed -- eventually -- and, as mentioned above, the staff members were always friendly. But I am left with the impression that this location has done a much better job of training staff to be friendly than they have of training staff to solve problems.

We did not experience good customer service at this accomodation. When we initially got in our room and wanted to watch a movie, nothing worked. Unaware it had been unplugged - and unsure why. There was aluminum foil over the vent in the bathroom as per picture. Unsure why but the temperature control in the room was either warm or cold. We were asked to go to a presentation about being able to use our points more effectively and told we would get a voucher for 50% off and an adventure at a discounted price. We had to cancel the adventure as they did not want someone with a backinjury and I had just been rear ended. My husband wanted to play golf but was told we needed no voucher, then went to golf and they said we did. I called or spoke to different people a total of 7 times but no voucher arrived at the golf facility. The golf resort were nice enough to give us a discount "Friend of a member" which was similar to the Wyndham. When we went back in to ask what had happened about the voucher, essentially was told "oh, you don't need it, you got the discount." Well, if that is true why didn't the multitude of people that we spoke to, tell us that without going through so much stress with all the calls. At the presentation if you don't buy at $105,000 then the presenter's attitude changed even though he initially said he didn't care whether we bought or not. The whole experience was horrible and the presenter stated that Wyndham really wants high customer service for their owners, but that is not what we experienced. The girl who checked us in, was helpful and fixed our VCR. One of the female concierge's also returned our call and attempted to follow up. The room was tiny for a 1 bedroom, kitchen extremely tiny with few items in the cabinets. I would not recommend wyndham. I don't think it is worth going to the presentation as the expectation is that you will buy! Certainly not worth the stress of so many call's to get a discount on golf!

A great place today in Sedona. We had three units all located in the same building. Units are comfortable though a bit outdated. I understand that an update is planned for next year. Very friendly and helpful staff. Various activities are scheduled throughout the week. Plenty of restaurants and grocery stores nearby.

Here is my perspective. The room is the difference between an ok trip, or a great trip. The 1st room we saw, 1 bedroom, no balcony, smallish kitchen, regular bath tub. not that fun, a 3. The room we got, 1 bedroom, balcony, full kitchen, jetted tub! Excellent! A 5. Reccomend it. Staff? Outstanding. Grounds great, Pool and jacuzzi. Winner!