Palacio Urgoiti

Beautiful hotel in the hills northeast of Bilbao. Easy to find, and as convenient as can be expected to drive in and out of the city for a few days. Unlike many places in Spain, good reliable air conditioning. Note that the “Family” room is just one room, so no privacy for anyone sleeping in either of the two beds. Hotel restaurant was good, not great, but good value.

We really enjoyed our stay

Short but comfortable stay at a very fine hotel.

When we first arrived the reception was welcoming the pool was lovely and relaxing. The food was delicious and the wine very nice. The room was fabulous with spectacular views. The staff couldn’t have been nicer. If we are over that way again I know where I will be staying. I highly recommend it

Although it was not why we chose the hotel it is an excellent base for coming to or leaving Bilbao. Very handy for the airport without in any way feeling like an”airport hotel”. Nice indoor pool and classy pitch and putt attached

Facilities need updating. Restaurant was great and staff were very helpful

Le « palacio » est loin d’être à la hauteur de son nom. Le personnel était peu souriant et peu avenant. Les demandes faites lors de la réservation (ex: deux lits) ne sont pas respectées. Nous étions deux voyageurs et nous avions une pauvre petite serviette…. Bref, notre arrivée ne s’est pas super bien passé et nous avons été déçus. La nourriture du restaurant est extrêmement dispendieuse et décevante. Une entrée de « cannelloni » (qui ne sont même pas des cannellonis en passant mais des espèces de rouleaux à la courge fourrés d’une espèces de purée accompagnés d’UNE petite carotte.) a 17€ servi par un air bête. Nous voyageons beaucoup et nous savions bien qu’au prix que charge l’hôtel pour une chambre, que n’étions pas pour être dans un « palacio », mais tout de même…. Extrêmement déçu.

Wonderful place, nice area, good restaurant and helpful staff

Having stayed here on two previous occasions, the location remains stunning and the cost reasonable depending on the season but overall the standards seem slightly reduced. The basic rooms are pretty basic (!) and if you’re looking for a hearty breakfast ahead of a long journey, the offering is meagre to say the least. The Bistro and the main restaurant offer pretty much the same menu and some items are excellent value whilst others seems overpriced. However the quality is fine. Beware a bread roll will cost you €1.50 but a glass of very decent wine can be as little as €2.40!

Wonderful, huge room. Great staff and excellent service. There is a young English gentleman (John?) working in the bar who was super. I have recommended this establishment to friends.