Sky Tree Hotel by New World Hospitality

It was a lovely stay. Everything worked perfectly. Bed was very comfortable. Many pillows.

Its ok

Dirty building, and room was smelling cigarettes, it was strong smell.

We arrived and the reception desk did not have our reservation. The receptionist did not speak English and we had to communicate via our phone translators. I had pre printed the reservation and was able to prove that I had one. The receptionist was on the phone with their manager in order to get instructions on how to check us in. The entire process took over one hour. We were then taken to our room where the A/C did not work so we had to get a new room. This process took another half an hour. When we arrived in the new room we had no hot water and had to get that rectified the following morning. The hotel is a “no smoking”property however the smell of smoke was pervasive throughout the halls. In all the room was spacious with a wonderful view of the city and a nice balcony. The room was clean. The bed was a bit hard for my taste. The pool looked nice and clean. In short the experience was marred by the poor customer service.

Did not receive our breakfast vouchers and place was not as per pictures

The rooms are big .

Staffs are not friendly at all . Room aircon doesn’t work properly.

Room was nice but power was out all morning. Elevator didn't work and worst of all there was NO EMERGENCY LIGHTING IN THE BUILDING OR STAIRCASE. We had to walk down 28 floors in total darkness. This is an extremely dangerous fire/emergency hazard. I couldn't imagine trying to escape this building in a fire, everyone would die.