Divan Bodrum - Special Class

My experience at Divan Bodrum was deeply disappointing. I live in the United States and chose this hotel hoping to spend a special summer vacation with my mother. We picked Divan Bodrum because it is marketed as one of the most prestigious hotels in Türkbükü. Unfortunately, it turned out to be a major mistake. We arrived at the hotel at noon, but were told our room was not ready. We accepted this politely and checked in with the front desk every 30 minutes. Despite our repeated inquiries, we were left waiting for nearly two hours in the lobby and restaurant area under the July heat. During that entire time, we were not offered a single glass of water, no welcome gesture, and absolutely no effort was made to make us feel acknowledged or comfortable. At 2:05 PM, we were finally allowed into our room. I travel internationally often for work and I have never been checked into a room this late without any form of hospitality or explanation. Once inside, no one gave us any guidance or information about the hotel. No mention of the gym, spa, restaurants, or even where anything was located. For a hotel that charges over 500 dollars per night, this level of disorganization and indifference is simply unacceptable. I shared my disappointment with the front desk, and a man named Hasan, who I was told is the manager, sent a bottle of wine to our room. That gesture felt like an empty attempt to smooth things over rather than a meaningful response. A professional manager would have taken

Altı gün geçirdik. Kusursuz bir konaklamaydı. Oda çok konforluydu, eksiksizdi, temizliği kusursuzdu. Çalışanlar çok ilgili ve güler yüzlüydü, motivasyonları yüksekti. Yemekler enfesti. Emeği geçen herkese teşekkür ederim. Tekrar gelmeyi çok isterim.

Tek kelime ile mükemmel. Resepsiyonki karşılamadan başlayan kusursuz hizmet anlayışını her alanda farkettik. Mutfağından beachine kadar , güleryüzlü ,kibar, ilgili ve son derece kaliteli hizmet. Kesinlikle tavsiye ediyorum.

Herkes çok yardımcıydı, kesinlikle öneririm.

Quite classy well maintained excellent staff great food many more

Yatak ve yastiklar cok rahattir

Mükemmel konum güzel hizmet harika odalar

harika konum guler yuzlu personel

Staff were just the best! I was there early season and enjoyed the resort. The rooms and pool had superb design, the food was TOP notch. Lovely time.

Otel konforlu ve güzeldi. Sadece 7 yaşı daki kızımızdan aramızda yatacağı iki kişilik yataklı bir odada konaklamasına rağmen yetişkin ücreti alınmasını doğru bulmadık. Bu sebeple bir dahaki sefere tercih edeceğimizi sanmıyorum