The Swan House by Heimaleiga

Geräumige, grosszügige Unterkunft. Riesiges Badezimmer mit gut funktionierender Dusche. Strassenlärm hörbar, aber nachts wenig Verkehr. Zentrumsnah.

Eher dunkle Wohnung, auf Strassen-Niveau. Der ohrenbetäubende Feueralarm wurde ausgelöst, als die Bewohner des Zimmers über uns Frühstück kochten. Konnte dann nach ein paar Minuten abgestellt werden. Relativ kompliziertes Check Inn - man muss u.a. Foto von Pass und Selfie einreichen, um Zugang zu bekommen.

Clean, comfortable, and everything was seamless, located just a stone's throw from the main street. A big hip-hip-hooray to the host for the luggage storage! It was so helpful that our bags could stay there from the morning we arrived until we could check in in the afternoon.

Our only minor criticism is that while we really appreciated the complimentary coffee, it would be great if a little sugar or honey could be provided with it.

Hyvä sijainti

The location for the Swan house was great, right between the bus stop and the centre of town

ツアーの集合場所のバス停、市内の飲食店やスーパーなどあらゆる所へ便利に行けます。また、設備に不具合があった時も夜間にも関わらず、すぐに対処していただき、スタッフは常駐していないですがとても対応が良かったです。

設備の不具合があった点です。これは修理のスタッフが来てくださり対応していただいたので良かったですが、そのために1-2時間使えなくて困りました。

The Swan House est parfaitement situé. Nous avons pu nous rendre à pied aux principaux espaces culturels et commerciaux. L'appartement est spacieux, chaleureusement meublé. La kitchenette est bien équipée.

Rien à redire. Tout était parfait.

So we visited the place the second time 2 days later. I was travelling with 4 elderly One of the rooms that we were allocated was outside the main building. There were no instructions on the check in message regarding the special location of the room. The only info available was a map next to the elevator that confirmed the existence of the room but still with no information of its whereabouts. Apparently there was a metal gate that you can go through to reach there directly but the code I was given did not work. It took us 15 mins going around the building to look for the mysterious room. After some effort, we did find the room. But because the gate cannot be opened, we needed to go inside the building just to get out from the another end with our luggage. Nobody travels to Iceland with a 5kg luggage. This detour involves 3 flights of stairs and bear in mind I'm travelling with elderly. Accessibility is an issue. We finally reached the room, but the code didnt work. I called them to notify them about the accessibility issues and all the other problems we encountered. It could have been a better experience if they were at least empathetic or quick to fix the situation. Unfortunately, that didn't happen. From their perspective, customers are expected to raise "accessibility" issues as if we have had prior knowledge of their accommodation. And we actually did have prior knowledge as we have stayed there a couple of nights ago and we still struggled to locate the room. And accessibility is not just about obvious disabilities. Some older people will struggle with stairs with their luggage. From my layman perspective it is a simple and straightforward but obviously not so from a hospitality perspective. The operator I spoke to believed it was our issue. Not theirs. The inconvenience caused the lack of directions was also not an issue from them.