Disney's Polynesian Village Resort

Beautiful hotel it is the best hotel I’ve stayed at at Disney. Wonderful ambience and the rooms and beds are very comfortable and roomy.

Very nice and friendly for children. Easy and close to tha parks.

We decided to treat ourselves to an overnight stay at the Polynesian as it was our special anniversary. We had reserved a theme park room. When we arrived at the resort we were greeted by Jim at check in who was lovely. Jim managed to upgrade us as a gift for our anniversary. He got us a room in the concierge block with club level. To enter the Hawaiian block you have to use your magic band. Our room was on the 2nd floor and looked out onto the Castle. It was beautiful. The room was very comfortable with two queen beds and a huge bathroom with all the toiletries. We used the club level facilities for dinks and nibbles. At night we stayed in our room and slid our full length window back and watched the fireworks from there as they also play the music to Happily Ever After into the resort. In the morning we had breakfast which is continental based. I would thoroughly recommend this resort. Even if we hadn’t had an upgrade it would still have been a beautiful stay.

Our bands didn't work to open the door, there was information missing, there was a pair of shoes left in the room that no one ever came and got even though we called and told them, the Ohana restaurant was late even with a reservation, the waiter was too busy to attend to us properly and Stitch never visited our table. The Luao was hokey with fake leis that made us itchy, poor quality food and definitely not worth $80 a person we paid. None of the staff seems to care and for the price...that is extremely disappointing and we felt as if we had been robbed.

Took 30 minutes for registration and room to be ready at 3:15 with no offer to take luggage and deliver when room was ready. Then 4 different staff sent us to 4 different places for food n drink. All were either closed or no alcoholic beverages. Finally, around 4:30 that only had appetizers. A very bad beginning to our vacation

The staff are amazing! So helpful , valet and bellhop services fantastic!

A wonderful stay to end our honeymoon. We had a club level room and loved spending time at the resort pool. Room was large and cast members were friendly. We had a great stay!

Room is not clean There was no room cleaning on Sunday, no one changed out sheets and towels and no one cleaned our room

They are well aware that due to the tremendous construction - they need to post frequent, and strategically placed clear signage to direct tired travelers to the resort hotel areas. This has been a problem for a long time.

When I checked in nobody really greets you or gives you instructions of how everything works. You have to do reservations for dinning one or two days in advance because everything is booked. There is no activities for children in the hotel besides the pool. Staff always with an attitude. Nobody is available to help you with you bags ever. I don’t recommend this hotel at all.