Hilton Grand Vacations Club Palm Desert

I really like this place very clean

My boyfriend and I stayed at this resort, and it was such a wonderful experience overall. Everything felt relaxing and well taken care of. The atmosphere was very peaceful and what really stood out to us was how perfect it was for spending quality time. The staff was friendly and attentive, and the overall environment was clean, comfortable and inviting. We left feeling refreshed and happy, with great memories from our time there!

This was a perfect stay; everyone was friendly and professional. the property was beautiful as well, I'm sure I'll be back soon.

We had a wonderful stay at the Hilton Grand Vacations Club in Palm Desert. The property is beautiful, peaceful, and perfect if you’re looking for a relaxing desert getaway. One of the highlights was the friendly and helpful staff. Everyone we interacted with was welcoming and made sure we had everything we needed during our stay.

I wanted to take a moment to recognize the incredible staff at this Hilton Grand Vacations in Palm Desert. I have been a member for 25 years and use this location as my primary stay. The level of service from the entire team was truly exceptional. Jose, the Guest Services Manager, was outstanding. I have rarely seen a manager who is so personable, attentive, and genuinely invested in making sure guests have a wonderful experience. His professionalism and warmth really set the tone for the hotel. I would also like to recognize Judith, the Executive Housekeeper. Her team was fantastic and clearly takes great pride in their work. A special thank you to Grace, Zamiro, and Malia for their kindness and excellent service. Everything was spotless and they were always so friendly and accommodating. My daughter was getting married at the Desert Willow, and we were so grateful for the convenience of staying here during this very special time. It’s clear Hilton Grand Vacations in Palm Desert has an amazing team that truly cares about their guests. Thank you all for such wonderful hospitality. Carol and John Brady

Stayed here for 7 nights this past week with two couples in two 1BR villas. We all very much enjoyed staying at this Hilton property. The villas were very nicely laid out and fully equipped with everything that you could possibly need during a vacation stay. Both couples really appreciated the extra shower in the units. The only pool that we used was the main pool behind the check in building and it was very comfortable to enjoy. My husband and I also enjoyed using the pickleball courts early in the mornings. We did have one issue that we discussed with the General Manager. He was very professional in listening to my entire story regarding our issue and at that point had turned to his management staff to get it resolved. I will say that we were quite impressed how it was all handled and appreciated how efficiently his team resolved the matter. We would also like to give credit to the girls that worked the front desk. No matter what time of day, they were always professional and polite and shared smiles with us. The resort was centrally located in a convenient location. Each evening we headed a different direction for a full week of seven wonderful dinners out at various different style and cuisine restaurants. Our fave of all was Arnold Palmers in La Quinta and our fave activity by far was The Living Zoo. It was fabulous and we did purchase our discounted tickets at the front desk of our Hilton. Kudos to a well run and maintained Hilton Property!

Great property and amenities, amazing front desk staff , room very clean roomy and well kept

As we entered our room we were met by maintenance coming out of the room with paint cans and caulk guns. A quick walk through of the room and it was clear from the urine on the toilet seat the bathroom wasn’t cleaned. We went back to the front desk and asked for a different room. We were told there was only one other room, but it would be a “downgrade” (her words) and I told her that would be fine. She then said no one would be available to clean it until 5pm. It was 3:30. She said she would send housekeeping to the one we were assigned (not sure why they couldn’t clean the other room if they could make it to this one, other than they didn’t want to loose $ on a “downgrade”) and she would also send maintenance in case there were any other issues. I thought was odd. Maintenance beat us to the room, he walked in, wiped the toilet seat with a rag he had (GROSS!) then flushed the toilet and it immediately backed up. He said he would have to snake it. I then realized why maintenance was sent on a cleaning issue - they absolutely were already aware there were issues in this room. After all, they were still caulking things as we arrived. We turned around and headed right back to the front desk, passing housekeeping coming into the room. This meant the toilet would be “cleaned” before the toilet was even snaked because he left to get the needed tools. (Again, GROSS!). We proceeded to check out, obviously without being charged. Headed down the road to the Westin and had an absolutely lovely overnight stay there.

As always, we enjoyed our week stay. The friendly and helpful staff are always A+!!! The property is perfect for us relax and enjoy our time together. We’re always impressed with the cleanliness of the room and entire property. We’re planning a week for next year. Can’t wait to return!

I arrived late on the 7th around 8:00 or 9:00 very accommodating staff great attitude very helpful I was very pleased with the service I received they were very informative and gave me a full outline of all the amenities at the property the times and the local restaurants very good service