Hilton Grand Vacations Club Palm Desert

Centrally located, beautiful grounds and very well maintained. The only drawback is that checkin and early checkout and latest checkout is 11 which even the Westin Willows was much more generous.

Poor service and lack of clean.

Positives: 1) the grounds and pools are beautiful and beautifully maintained; 2) the unit we stayed in was immaculate and extremely well-stocked; 3) quiet, peaceful setting; 4) easy access to Palm Springs, Joshua Tree, and great hiking areas. Negatives (or just kind of oddities which other guests might be fine with): 1) after check-in, you are totally on your own -- think more Air B and B style rather than hotel style. Seriously. No one checked in to see if we needed fresh towels, more coffee, trash taken out, had questions about how to work anything, were still alive, etc. Not once the entire week we stayed. It was weird and unexpected but not tragic. I have stayed at hotels that cost 1/3 of this place and at least the trash gets taken out and coffee replenished. When we went to the front desk and specifically requested towels or tea bags or how to work something, items and information were cheerily handed over though so there's that; 2) second-floor units do not have elevators so this old lady recovering from knee surgery had to lug suitcases and grocery bags up and down a set of steep stairs the entire week (my bad for not checking ahead on this but now you are forewarned); 3) insane up charges for things like bike rentals; 4) the world's smallest gym, which was actually pretty crowded. It's just a trade-off on what you are looking for in a place to stay and a matter of knowing what to expect.

We have been visiting this resort for over 20 years and it never disappoints. The amenities are great and the weather never lets you down in the valley. We had the grandkids with us so the pool visits were to the main pool that also has a kids pool that is under 2' deep.

Great beautiful property

Our family has enjoyed staying at Desert Willow over the years. We are happy the property is now a Hilton Grand Vacations once again.

Nicely done, a+ resort people are friendly good location, food store. Right around the corner. Easy access to I -10. Close to casino, living desert, supermarket, Walmart, right aid, Banks,..............very quiet and relaxing.

I stayed in a 750 sqft room, spacious for the price, and it has everything you need in the kitchen. Driving to nearby business center was about 5-10 minutes. The hotel has 2 chargers for EV free for guests. 2 TV are smaller than many other hotels, about 32-36 inches but you can cast Netflix or anything on Chromecast. I don’t see this feature at other hotels. I paid through Orbitz in advance and got a discount which was lower than if paying at the hotel at the check in. I wanted to leave 1 day early but couldn’t because I paid through Orbitz. Orbitz agents tried to help me but could not talk to the hotel because they have a “policy … do not contact “. They suggested I talk directly to the hotel but the hotel said they couldn’t do much because I paid Orbitz. So, I got the runaround. Anyway I am happy with the stay, but wish Hilton Hotel and Orbitz could be more transparent in their policies online.