The Heritage

Bought a trip as a gift and upgraded to a premium room. I had noticed beforehand that standard rooms seemed nicer but couldn't believe that was true. It is! Felt embarrassed when my mother in law visited our room having been told hers was the upgraded room.

The main issue was that the bedroom was incredibly hot and neither the aircon nor window could cool it. Couldn't sleep. The swimming pool is small and there is no steam room/sauna. Changing rooms were being renovated and not ideal. The quality of cocktails in the bar was awful in comparison to the high cost. Didn't get offered dessert after dinner in the bar but the staff were nice. The walk around the grounds could really do with signage.

We were returning to the Heritage after getting engaged here 4 years ago. They upgraded us to a suite which was a lovely surprise and the room was fantastic. Our only issue we discovered with the hotel was the lobby and adjoining areas, including where we had afternoon tea and dinner were all a bit cold. My wife had to keep her coat on in all rooms of the hotel and though I don't normally feel the cold, had to keep a jumper on at all times. The pool area could do with a revival also, it doesn't match with the quality of the hotel and having to walk outside to reach it isn't ideal.

Lovely rooms, great gym and good dinner

Top class hotel with the nicest staff and the best breakfast I’ve ever had. This hotel should be 5*. Definitely going back!

Great place to stay super service and food X

Was there for a wedding, great venue

Professional staff and cleanliness

Beautiful hotel

Never stayed here before. But we had a great time. It's a golfers' paradise and we don't play. Nevertheless we enjoyed everything abiout the place.