Comfort Suites Grand Rapids North

I stayed here weeks prior to this stay and I thought the place was pretty nice. However, coming back for a second stay was a bit different. The ice machine on the first floor was out of service and pulled out from the wall exposing all of the dust and filth built up behind it. Typically, the lobby has complimentary cookies out for guests, but each time from the minute I arrived until my departure, there were never any cookies offered. The room smelt of stale cigarette smoke and the couch had a tear on it. The remote batteries were dead so we needed a replacement, but couldn't easily call down to the lobby because the phone did not work. The pool was dirty and cold and the hot tub was drained. Overall, this experience was not a good one and I wouldn't return.

Front desk man was very nice!

Pool was freezing and hot tub broken and front desk staff not friendly

Room was comfortable. However there was a red stain on the carpet and another stain on the couch.

The Hot Tub was out of service. Pool door didn’t want to work half the time. Rooms are old and need repair. Otherwise clean but dated. Also, ice machine was not working. Breakfast had everything you needed for a basic free breakfast.

Facilty itself very nice, great staff, quiet. It was a pleasant experience.