Buckatree Hall Hotel

No bar, no restaurant, no heating, no hot water, no staff on reception, no television working.

This hotel has poor facilities, on check-in I was told that room heating was not working. Location is not good as there are no nearby restaurants. I will not recommend it.

My partner & I booked a last minute, overnight stay here. We were informed during Check-In that the heating wasn't working - but the hot water was... and were asked if we were happy with that as a refund cannot be given once we have Check-In. We asked to see the room, to gauge the temperature in the room, before deciding. My partner is fine with the cold. I am not and wouldn't be able to sleep if it is cold. We were taken to the room to gauge the temperature. Enroute through the corridors, we were greeted with the smell of tobacco and weed. Not very pleasant, appealing, nor inviting. Our room was an end room. It was cold. I wouldn't of been able to sleep in that temperature. We were offered a 4-poster bed room instead. I am not sure why the 4-poster bed was mentioned, when it was the room temperature and no heating, that was the issue. We viewed the "4-poster bed" room. It was a middle room and as soon as we walked into the room, we could feel that it was slightly warmer in there. We accepted this double room. The bed was clean and the mattress was nice and firm.There were only 2, fairly flat, pillows. Clean shower towels provided. In the bathroom - the ceiling was moldy, as was the bottom of the shower curtain. There was a tiny, single-use complementary bottle of shampoo and conditioner. Only 1, for 2 people. No hand soap. Slept fine but wouldn't go back there in a hurry. Much room for improvement.

Although very clean. There was no heating, which we didnt find out until we got there. We were supplied with a heater at 8pm and compensated y Experian. They could of contacted us before our arrival. And a complimentary breakfast at least

Room extremely cold asked for heating but dident have any hot water was warm. Mattress needs updating as was sagging in centre and asked for more milk and never came to room to deliver had to go to reception to remind them

Nice hotel but wasn’t told no bar or restaurant

Arrived late just to use the hotel to sleep for one night, left early the next morning. The hotel seemed very dated in its decor, however it was clean and comfortable for an overnight stay and the rate was excellent for two rooms.

Absolutely no hot water this morning. How are you meant to wash? Compensation required please.

The hotel was very nice, Staff were very friendly and helpful. The room was clean and tidy, enjoyed the view with a beer on the balcony.

Avoid at All Costs – Absolutely Awful Experience Our stay at the Buckatree Hotel was nothing short of a nightmare. From the moment we walked in, it felt like stepping into a time warp—straight back to the early 2000s, and not in a good way. The entire building is severely outdated, with damaged doors lining the corridors and wallpaper peeling from nearly every wall. It honestly felt like the place hadn’t seen a proper renovation in decades. We booked a family room, but the moment we stepped inside we were hit with a strong smell of damp. Water marks were clearly visible on the walls, and the room looked like it had been thrown together with whatever furniture was left in a clearance sale—nothing matched and everything looked tired and worn. Now for the beds... if you can call them that. We would’ve had a better night’s sleep on a park bench. Lumpy, uncomfortable, and clearly long past their use-by date. Worst of all, the room was freezing during the night. Both of our kids were shivering and miserable, and there was no way to heat the room. It was honestly heartbreaking watching them try to sleep through the cold. We were supposed to stay for two nights but checked out first thing the next morning. It was that bad. I wouldn’t let my worst enemy spend a night here. They advertise this place as a 3-star hotel, but in reality, it should be condemned. Absolutely avoid—this place needs a serious overhaul or shutting down completely.