Buckatree Hall Hotel

A one night stopover.

We traveled around Snowdonia, but stay in hotel for extra Two nights! Brilliant Area , Hotel surround Mountains Groves is Something this days!!!

Just perfect for what we wanted

As soon as I pulled up there was empty beer cans and bottles in their car park. Walking down to reception there was dirty boxer shorts on the floor. We checked in, went to the room, it’s was disgusting, smelt of stale cigarette smoke (we’re non smokers) the room was dirty and the bathroom was absolutely disgusting. I drew an ‘x’ on the dirt on top of the bin. I went back down to reception to complain, there was already someone in front of me complaining too. The guy behind the desk knew the room was bad, he tried to give me another room which we didn’t want. The guy said I’d get my money back through hotels.com so I left. The next day, they denied the refund and kept my money. Hotels.com are just as bad for not issuing my refund. They are both as bad as each other. Also the pictures online are nothing like the actual hotel. I’d strongly urge anyone to avoid this place!

Booked last minute. I was expecting the breakfast was included but I was told not included when I checked in. I have showed the receptionist that I booked with breakfast but nothing confirmed in my email. I still have the screenshot but wasn’t something they offered me. Was very disappointed.

You sent me an email saying the kitchen was shut and only continental breakfast was available so I nearly cancelled and ate somewhere else before I got to the hotel. The kitchen was open and I could have eaten there. Really disrupting to my plans.

Tucked away and an absolute gem. Enjoyed our stay, even a fire alarm didn’t deter from the quality! Little bit older world style that may not suit everyone, but the service was excellent and the surroundings were even better.

The hotel is old and not updated. Our room didn’t get cleaned on any day (it was a 2 day stay) although we left the room at 9 am and returned for 1 hour mid afternoon when they wanted to clean it, I have asked for a later return and they haven’t returned. It was dark and dump and there was some mould. The bed is really small and the mattress is worn out. The room was awfully cold and workers were talking loudly in front of our door since 8 am. The breakfast had an ok cooked part and very bad non cooked. Staff talking loudly as there were no costumers around. Food menu at the bar was extremely limited and we waited long to hear the options as no menu available. The worst part was that checkout is 11 am and they tried to charge us £10 for extra hour, although no one informed or reinforced that upon check in. The whole thing felt unwelcoming. I know it used to be a good hotel, so I’m sorry to see the way it went.

The area around the property was beautiful. The rooms are older there is visible wear, but not dirty. The staff was fantastic and the meals wonderful.

Very comfortable