Vincci Saphir Palace & Spa

People were very welcoming and nice hotel was a real 5 star clean and tidy

stayed a week with my husband for a romantic getaway. rooms where nice and clean and beautiful view of outdoor pool but we went when was to cold for out door pool but went to indoor pool and it was nice and not many swimming. Food was very very good and nice service and lots of different varied of foods. Each night entertainment music, dance, different shows. I would highly recommend this place for a getaway.

Good hotel overall. We stayed half board which was good as great places to eat nearby. We were a little disappointed that the table tennis was broken for over a month and not been replaced. Although all staff were very polite and helpfull and the food was great it lacked 5star due to little things eg evening entertainment was silly and not much to do .

it's a five star hotel but you may not expect it to reach the five star standard in Europe. the location is good but the beach may be a little bit small for me but it's ok. The double room is comfortable but the extra bed in a triple room is not so good and the triple room is very small. The most unsatisfied point is the wifi. the speed is too slow and only available in the hall. No internet connection is in rooms. Overall it is very good for the price.

It was December. The hotel was cold and no attempt to heat the lobby was made. The room was spacious, but badly maintained. The door frame was weak and needed to be hammered. The safe was broken and could not be fixed. Old stains on the floor were visiable. The breakfast was very poor. The swimming pool was not heated properly. The staff was nice, but admitted the hotel had deteriorated. The same fring pans were over used for all meals. It turned out that the Spanish group Iberostar bought the hotel two years ago from Sofitel and decided not to invest a single Dinnar on it. A neglegence that was in evidence everywhere!

absence of proffesional management and the staff needs alot of training. The staff is extremly exhausted and does not really care except for the reciption staff member. bad house keeping and room service. The food is acceptable with no change in varaities

good hotel but the price of the spa it s expensive for tunisia