TownePlace Suites by Marriott Ontario Airport

This hotel needs help. I arrived at 8pm and was told to wait for my room to be ready because it was missing a sofa. When I got to my room, the maintenance and housekeeping staff were still working on the room. They finished around 9pm. Unfortunately the room was missing tvs and black dirt was coming out of the air vents and landing on the bed. I notified the front desk immediately and they said they would address the issues but that didn’t happen. I do not recommend this hotel due to lack of cleanliness and poor service.

The room was great. Kitchen wasn't used but it was nice to have it. TV was great size and able to be turned. Close to Ontario Mills. Great restaurants around.

The bathroom door does not stay open. Entry doors are very heavy and people don't close them slowly so they slam. Very loud.

I liked the location of the hotel. Breakfast was somewhat edible.

The cleanliness of the facility. When I first checked in I found a pubic hair on the toilet seat and a long dark hair on the rolled towels above. Did not look like they cleaned the bathroom. Then when I went to go warm up my food there was the previous guest’s leftover food in the microwave. Disgusting! God only knows how long that was in there for. But when the manager was notified after, she said sorry and proceeded to not to do anything to rectify the situation. Sad part for poor management.

Staff was excellent, rooms were a little older, but clean, bed was so-so, but location and dining options were great!

not a good area surround the immediate hotel

The pictures on the computer was nice the breakfast area was nice, I liked the outside it was in a perfect location close to freeways shopping centers , restaurants was all in walking distance I loved that part.

The fact it was a pet friendly place that allowed people to bring their dogs in the eating area on the tables and seats I was very uncomfortable with that and gnats was in the eating area. The exit signs was on the floor the buttons to the elevator was stuck,didn't light up made me uncomfortable, hard to find cart for your luggage. My sheets had stains, the cable went out on the floor I stayed on I requested another room walked in the room and it smelled bad I refused to take it returned to desk she gave me another key walked in the room smelled like wet dog and the carpet was bad so I stayed in the first room. The pool area was small.

Nothing really

Pool lights out Not enough staff Bugs in hotel Grill area occupied by one family only