Los Herederos Hotel Piedras Negras

Staff was ok just dirty older installation for the price its good

Gracias

The toilet did not work, the sheets looked like they weren’t changed. One towel only, kinda hard, I went back downstairs and didn’t say anything, gave them the keys and walked out.

They had Karaoke on Thursdays nights.. drinks were really good and at a great price the atmosphere was just soo much fun overall great experience

El aire no enfriaba bien y falta más limpieza en el cuarto

No hot water. Room was hot ac not working

Great customer service Front Desk staff and Carlos the waiter in the restaurant was great as well every time we go they greet us and are very friendly thank u guys just one suggestion y’all might want to upgrade and put cups in the room maybe a microwave thanks for a great stay my husband and I enjoyed our trip

Waiters prefer clients not with the hotel package

The shower door was disgusting, with mold at the bottom of the door, towels dirty looking, NOT WHITE at all, there was NO Fitted sheet on the mattress, pillows too small. Would be nice to see the rooms/hotel with a newer look, maybe some remodeling will be nice as well.

The only issue was that i reserved a queen bed I got 2 beds also I was asked to wait 30 minutes before my husband and I could check in plus no fridge or microwave available other than that customer service was great