Sol Ollantay Exclusive Hotel

Very helpful and friendly staff. Room and general hotel area was very cute.

The people are nice and rooms were very clean. Totally enjoyed our stay here.

The property did not have an elevator so it was difficult for us since we’re 75+. The room heater is radiant type heated by water so it did not heat our room. Only lukewarm water came out of our bathroom sink faucet.

The property did not have an elevator so it was difficult for us since we’re 75+. The room heater is radiant type heated by water so it did not heat our room. Only lukewarm water came out of our bathroom sink faucet.

O Hotel está em reforma e não deixa isso claro. Um dos motivos que me fez reservar foi a vista para o rio no cafe da manha, mas devido à reforma eles alugaram um espaco ao lado (sem vista para o rio e um pouco lotado), mas o cafe da manha era bem ok (ovos, paes, geleias, iogurte, sucos e cafe). Ficamos no 1 andar e a agua nao esquentou a noite (precisei falar com a recepcao 2 vezes e esperei 45 min ate ter agua quente para o banho). A calefacao é automatica e ligada apenas as 20h, entao se estiver em um dia muito frio, tera problemas. Em geral, pelo preco cobrado, o hotel deveria entregar muito mais. A unica vantagem que vi foi a localizacao (no comeco da ladeira para a estacao de trem e mto proxima à entrada para o sitio arqueologico de Ollantaytambo).

Hotel said upon arrival that we didn’t have a reservation even though they confirmed that the room was paid for. They just wanted to refund us for the room that we booked a long time ago and be left without any accommodations in a tiny village. After a lot of back and forth they finally moved us to another one of their other properties. Why didn’t they offer this up front? Also, we booked and paid for a King bed and got a Queen at their other property. Additionally, when we went to take a shower the water was cold so we had to let them know and had to wait 20 minutes for the water to heat up enough to take a warm shower. Not a fun experience

J'ai réservé une chambre 2 mois à l'avance. J'ai posé des questions quant au transfers depuis Cusco et aux détails de la chambre (messages et whatsapp), je n'ai jamais reçu une seule réponse. Le jour même 3 heures avant le check-in, ils m'envoient un message comme quoi l'hôtel subit une rénovation de dernière minute (clairement, photo à l'appui, elle n'était pas de dernière minute). Ils m'ont redirigé vers un hôtel moins bien complet, acceuilli avec nonchalance. Ils m'ont finalement remboursé sans aucune excuse et j'ai pu trouvé un autre hôtel par moi-même. C'était très irrespectueux et triste à voir. Dommage!

Excellent location. Within walking distance to train station.

The hotel as shown in the webpage dos not exist!!! Is under construction. It is just unbelievable that Expedia shows something that is not built!!! The alternative hotel, that we discovered by ourselves that is in a different location with another name is just terrible. Our reservations were just partially available and half of the rooms we got are just stinky, no tv, in a contiguous building by the parking lot, and beds very used. Not even a 1 star rooms. It really was a total scam!!!

Simply simple only meant for a night.