Glenn Hotel, Autograph Collection

There was a bedbug in the room. We brought the pillow down to reception, and the manager told us it wasn’t a bedbug and started arguing about it. He then sprayed the pillow and offered a different room. Nothing else was done about it.

Let me tell you, best stay I have ever had in Atlanta. Utari and Iris were so welcoming. The rooms were elegant, clean and beautiful views of downtown. The food was excellent and we thoroughly enjoyed the rooftop bar. The Jackson’s will be making The Glenn our home away from home.

My friend and I came to the Glenn for a much-needed vacation. Everyone was so kind and helpful, particularly Jay in the restaurant who kept bringing my martinis exactly how I like them. Iris and John at the front desk were also very helpful with a billing problem, which they helped us resolved promptly. The entire valet team, particularly Carlos, were very professional and helpful as well. The room itself was spacious and unique, and the food at the restaurant was delicious. This was my second stay there and I cant wait to return.

Was great to come back to such a welcoming place after a long day of travel. Staff (Iris) was amazing and the breakfast never misses.

I was not impressed. This hotel is in a fine location if you need easy access to downtown, but it is showing its wear. From check-in/registration, one has to go up a short flightbof stairs to reach the elevators, which is not common in the U.S. My colleague had a large suitcase with her and no one offered to help her up the stairs as she struggled with it. The rooms are small, the view from the 3rd floor sucked (parking garage), the room had a customized gift bag in it FOR SOMEONE ELSE, and I learned my room was near the gym when I was awakened to the sound of bros dropping weights. I'm shocked this property is rated as highly as it is. There are better Atlanta hotels.

Great staff and location. Miguel is an amazing valet. He remembers me when I arrive. He also found my glasses and ensured they were returned to me

Breakfast was delicious, staff are super helpful and friendly, the hotel is generally very comfortable

Gym could have had a bit more but that's a minor

It was a beautiful experience with my family, we felt at home. A beautiful place, incredible attention, everyone was very friendly, respectful, I would definitely stay again.

Miguel was extremely nice and helpful. Will definitely be back. Look for Miguel in valet he will get you everything you need.