voco® Kirkton Park Hunter Valley by IHG

Die Lage und Umgebung sind unglaublich schön, die gesamte Anlage sieht wirklich toll aus und ist sehr großzügig, dabei aber nicht unübersichtlich. Wir hatten ein Zimmer mit Valley View und die Aussicht war fantastisch. Das Zimmer war sehr groß mit Balkon, das Bett ebenfalls sehr groß und bequem. Das Frühstück war ebenfalls sehr gut. Das Hotel unterstützt Umweltprojekte und man kann auf dem weitläufigen Gelände einen schönen Spaziergang machen, am Morgen sehr zu empfehlen, einfach herrlich inklusive Känguru Begegnung.

Die Sauna war nicht an und wir mussten ziemlich lange warten, bis sie heiß wurde. Das Hotel ist schon älteren Semesters, was den besonderen Flair ausmacht, aber an der ein oder anderen Stelle auch sichtbar ist. Uns hat das nicht gestört, Perfektionismus darf man aber nicht erwarten. Das Servicepersonal war sympathisch aber eher gemütlich. Wir haben es mit Humor genommen. Ungeduldige Gäste kommen hier eventuell an ihre Grenzen. 😉

staff are great welcoming great facility great food great environment great hospitality everything was great

Nice room, great restaurant on site for dinner.

Upon arrival we were told we booked the cheapest room of an accissible room category with 2 double beds and were told we could upgrade to have a room with a balcony. It was a very clumsy and awkward sales pitch and it was our first visit to the property, we were not familiar with the layout or if a balcony would be worth extra money. Frankly, we should have either been upgraded for free or not pitched in such a poor way. When checking out we got to reception and were told the bill (dinner and some cocktails) had already been processed on the card provided for the $0.01 security deposit as it was busy with guest checking out due to a wedding. . I didn't consent to havimg my card charged for this bill. I still haven't received the email with the detailed invoice and when we got to reception both staff were not busy. It wasn't bisy due to the wedding, 8 guests were having breakfast when we walked past the restaurant area. Customer service at check in on 7 March around 4.30pm and check out at 10 am on 8 March was below standard and frankly unacceptable. When we got to our room the bath towel in the front had make up finger marks on it and the overall bathroom wasn't very clean, very dusty, an open bar of soap wrap was on top of the small face towels by the sink. No soap bar to be seen. The only reason why we didn't complain was to avoid the staff at reception and because 2 more clean towels were on the beds.

Whole thing was so lovely

Nothing

Beautiful design and lush green fields