Abora Catarina by Lopesan Hotels

ZIMMER sind groß und luxuriös

Swimmingpool etwas klein

Long review about goods and bads! Enjoy 😉 This was my second stay at this hotel, and I truly hope to come back again! The animation team was the absolute highlight for me and my 6-year-old son. We actually returned for the second time mainly because of them. Their energy is infectious, and you can really see that they genuinely enjoy what they do. They made our stay truly special. There are four swimming pools (including one for children and one indoor adults-only pool). There is also a kids club with a large playground, a small lake with little fish, a game room, table tennis, billiards, a gym, and a snack bar offering both healthy options and classic fast food snacks. There is really plenty to do for both kids and adults everything is tasty! The reception staff, waitresses, and cleaning team were all very friendly and helpful throughout our stay. The location is great — about a 5-minute walk to Las Dunas and 15 minutes to the beach. The area is quiet and peaceful, perfect for relaxing. As for the negative reviews: yes, in some places the paint is peeling a bit, and the food — especially for meat lovers — is not very varied. The fish, however, was excellent and prepared differently every day. But this is a 4-star hotel, not a 5-star one. This was our fifth holiday together, and for the first time I was truly satisfied — and I have stayed in 5-star hotels before. My son is not very social and can be quite picky, yet here he felt comfortable and happy from day one. Of course, I could point out more small imperfections, like kids swimmingpool opens from 10am but drinks from 11.0 so i had to wait 1h for coffee and drinnks for son and for me was to long! Haha. . But I came here to relax and have fun, not to overanalyze the walls or focus on gourmet dining. For that, please choose a 5-star hotel. What matters most to me is that the hotel is clean, there’s no mold on the walls, and there’s plenty of space and activities for both me and my son. And all personel very friendly! We had a wonderful time and will definitely return one day. Ciao!

Excellent family holiday. Kids had an amazing time Pool with giant slide was so much fun and the pools are warm. Plenty for the kids Table tennis. Pool. The team was on the go all day

Maistas

Vėsoki baseinai

Limpieza, tranquilidad

Falta mas variedad en el buffet.

The place is clean and tidy though a little tired looking. Needs an update in places

Nothing

the food was very good, the location and the room was confortable

night shows created a lot of noise and the bathroom door was really damaged

I originally intended to write this review immediately after returning from my vacation. However, I decided to take some time before sharing my thoughts. Now, as I am planning to return to Catarina for another holiday and after reading several negative comments that almost made me reconsider, I feel it is only fair to share my honest experience. I arrived at the hotel with my daughter at the end of July. At check-in, there was a long queue at reception with only two staff members handling the situation. The atmosphere was tense, and some guests were visibly impatient. Even in that busy and slightly chaotic moment, Tom stood out through his composure, professionalism, and calm confidence. It was clear he understood what hospitality truly means. I would also like to emphasize that the other receptionists were not unprofessional or unfriendly — the environment was demanding, and they were doing their jobs under pressure. However, when it came to my specific situation, Tom was the one who showed the greatest initiative and personal engagement, while some others simply did not demonstrate the same level of interest in resolving my concern. When we entered our room, it was clean and tidy, yet visibly worn. Several elements were damaged. The air conditioning was not functioning properly, and the shower water constantly shifted between too hot and too cold. A technician fixed the AC, but the water issue remained unresolved. Initially, I did not want to complain repeatedly, but disappointment was difficult to ignore. The room did not resemble the photos. Doors require repairs, walls would benefit from fresh paint, and the corridors and rooms overall appear outdated and tired. The hotel infrastructure is in need of significant renovation. In its current physical condition, it does not fully reflect the star rating it aspires to represent. That being said, I genuinely want to acknowledge the hard work of the entire staff. From housekeeping to waiters, from the kitchen team to the animation staff — everyone works tirelessly within their departments. The housekeeping team, in particular, deserves recognition. The rooms are cleaned thoroughly and with evident effort every single day. Unfortunately, many guests demonstrate a lack of basic manners and respect, which undoubtedly makes the staff’s work more challenging. Cleanliness is not the issue — maintenance and modernization are. After two days of unresolved concerns, I returned to reception once more. This time, I was met with exceptional professionalism and empathy. Tom listened attentively without interruption, despite my visible frustration. What truly made an impact were his words: “Kathleen, I’m sorry you feel that way. Let me try to help and find a solution.” In that moment, I felt genuinely heard and understood. Having worked in hospitality for many years myself, I recognize professional profiles immediately. Dedication, emotional intelligence, and authentic care cannot be trained easily — they come from character. It was evident that I was dealing with someone who possesses those qualities naturally. A room change was arranged for the following day, and I received follow-up calls to ensure everything met my expectations. This level of personal accountability and care is rare. It transformed my entire experience and allowed me to enjoy the remainder of my holiday. Employees like Tom are the true pillars of any hotel. They elevate the guest experience beyond infrastructure limitations. I sincerely hope the management fully recognizes the value of having such a dedicated and capable employee on their team — and that they appreciate and reward him accordingly. Individuals like him raise the standard of a hotel to a higher star level, even when the building itself is not yet there. The food was decent, although somewhat repetitive, and the animation team was engaging and pleasant. Despite the challenging beginning, I ultimately had a lovely stay — largely because one person reminded me that genuine hospitality is defined not by walls and furniture, but by people. And that is precisely why I am returning.

The location.

Dated and a bit tired. Pool was not as warm as other equally priced resorts. One pool was not heated at all. Gym is only token. Reception area totally soulless- it needs some entertainment. Check in staff need some training on acknowledging people who are at the counter. They don’t look up at all. If they are busy doing something, don’t ignore someone standing there waiting to check in. Acknowledge them and explain that you’re in the middle of something and will be with them shortly.