Homewood Suites Laredo at Mall Del Norte

Breakfast

I had a roach in my room and paying 159 dollars a night and I stayed for 2nights afraid of bugs in my luggage what about my bed ugh totally disgusted......

Everybody was very helpful

The staff has been very helpful. They help me translate.

Al momentos me hacer el check in nadie me dijo que si quería que hicieran la limpieza de mi cuarto la tenía que solicitar, por tal motivo cuando me enteré al día siguiente a las 11:30 am se negaron a hacerlo porque no lo solicité a pesar de que no me fue mencionado al hacer mi registro en el hotel, la verdad es que es la primera vez que en un hotel tengo que solicitar la limpieza, en todos los lugares que me he hospedado viene por defaul el que te han el cuarto si no pues no llegas a un hotel y no pagas por ello. En la primera habitación que tuvimos no funcionaba el aire acondicionado, no se podía regular la tempera. De las tres máquinas de hielos del hotel solamente funcionaba una. La bañera tenia unas marcas de suciedad que era muy desagradable.

Like the set up with separate living and bedroom with full kitchen. However, we were on the 3rd floor and the elevator to our wing wasn’t working, and we weren’t informed of this when we made reservation. The front desk person said it had been out for a week. We had to lug our bags up the entire way. To make matters worse is that the wings do not connect so if you go up thru the other wing you have to go down and up the stairs again. This is not a pleasant experience esp for someone w bad knees. The ice machines on 2nd and 3rd floors didn’t work. There was a dirty sock in the bedroom and dirty towel on the closet so probably didn’t vacuum. There was a half finished sprite bottle in the fridge, and the tub was worn and cracked so a bath was not an option. They did give a $40 discount on a $249/night charge (this does not include taxes, fees etc…). I had in the past enjoyed my stays at Homewood, but this was not up to par.

The property was good, the only problem was that the Elevators were not working and we get a room on the top floor

Staff is amazing

It was a terrible customer service the girl at the front desk was rude and wantes to charge me more than what i had booked because the elevator was not working and in order for me to be on the aide of rhe elevator she wanted to over charged

Excellent