Homewood Suites Laredo at Mall Del Norte

NA

Pool was great

Great location, convenient two different areas in Laredo

I stayed multiple weeks at this particular property on business. 2 out 3 rooms I stayed in had no hot water. Warm water yes, hot water….no. On my first visit I refused a room due to an overwhelming stench of what smelled like sewage. On more than a few occasions I would have to stand at the front desk for over 10-15 minutes waiting for the desk staff to emerge from the back. On my last night I found multiple live cockroaches in the room. Thankfully, it was my last evening! Had I read the previous reviews about other guests seeing them, I would have never booked at this location. It’s obvious after my experience and reading the experiences of other guests, management doesn’t take pest control or cleanliness serious. Spend the extra $20-$30 and stay next door at Embassy Suites.

As always, my stays are excellent. I stay nowhere else. You have spoiled me.

Location was convenient for my travel plans.

The room was not cleaned very well (dusty photos in the room, cob webs on the curtains, stains on the carpet, no hot water in the kitchen sink). I went to the front desk and asked for toilet paper and some bathe towels I was told house keeping would need to bring it to my room. Why can’t I get an extra towels and toilet paper from the front desk (house keeping was not on duty when I asked for these items)? The breakfast was ok. Oatmeal looked liked soup (uncooked oats)