Residence Inn by Marriott San Bernardino

The room was clean and well appointed. I wasn’t expecting the amenities like a kitchenette and a separate bedroom. Also I appreciated that the hall walls were not dented and the wallpaper was in good shape.

The hosts are exceptional, specially Phillip which helped us out on a misunderstanding with the reservation.

Close to Highway

Room wasn’t the cleanest

Nothing!!

Everything, staff were rude, facilities was dirty, dirty linens and dead bugs everywhere.

Nothing, rude employees and management

Everything

Beds were comfortable.

The buffet food was not hot. The eggs and potatoes were still fairly cold (from defrosting), even though they were on food warmers. There was no meat at all on Sunday, which is very strange for a breakfast buffet, as advertised. The coffee was lukewarm all three days, and tasted like it had been sitting there for days. Check-in time at this hotel is 3pm. I arrived at 3:05 on Saturday, but they didn't have the two-bedroom suite that I reserved (non-ADA suite) ready, and said they were still cleaning it. They said I could wait, and check back with the front desk. Alternatively, the ADA two bedroom suite on the first floor was clean and ready, according to them, so they suggested that I take that one. I said that I preferred to wait for the room on the 4th floor, because I prefer not to stay on the first floor, and I didn't reserve an ADA suite. They said they didn't know what time the regular two-bedroom suite would be ready, as it was still being cleaned. My sister arrived by 3:20pm and wanted to check in right away. So we took the ADA two-bedroom suite on the first floor. After unpacking, we found out the sink in one of the bedrooms was clogged, and so was the tub drainage for that bedroom. Also, I then saw that the kitchen hadn't been cleaned well enough, as evidenced by the sticky food on its floor, the greasy kitchen faucet handle, the fridge doors and the dirty microwave. So the supervisor/manager came by to sweep that floor herself and mop it. By then, I had already cleaned the sink faucet handle and wiped the outside of the microwave. After that, the plumber came by to work in the bathroom. At this point, it was 4:30pm, so I called to complain to the manager and was told I could not get a refund, due to the fact that I booked the room through a third-party (Booking.com), but the hotel could switch us to the non-ADA suite on the 4th floor.