The Meritage Resort and Spa

Wow! What a great experience from the moment we parked until we pulled away! Not one issue with the staff! Everyone was polite, courteous and so professional. Eric, at the front desk was incredible. He took so much time with us finding our Travel Zoo vouchers on my email. He emailed them to the front desk and printed them up. I couldn't believe how patient he was. What a gem for the establishment. We reserved 2 rooms and decided to upgrade for an extra $200/night to a fabulous 1 bedroom suite with an adjoining room. That made all the difference as we had a full kitchen, table,living room, soaking tub and a FIREPLACE! Housekeeping was also fantastic. Everyone bent over backwards to ensure it stay was perfect. The breakfast at Olive and Hay was spot on. Great food. (We went in town at ZuZu' tapas. Highly recommend. Also Hog Island Oyster bar for Happy Hour oysters. Most excellent!) It's rare that a 3 day stay was absolutely perfect. Come stay at the Meritage it's a 10 out of 10!!!!

I would like to start this review off by saying that the website and photos/descriptions of the Meritage are very different than what you actually get. I was so surprised to pull into a business park, which was where the Meritage was located, rather than a more scenic area among the hills. It definitely didn’t have the vibe we were looking for. There was a big lack of signage directing you where to go, and the front lobby was very understaffed to accommodate all the people checking in. When we got to the front, the front desk was very kind, though a bit frazzled because they were behind on cleaning rooms. We checked in at 3:53 and the room wasn’t ready at first, but just changed to clean after a few minutes of talking. I had paid for late check out the next day, and the concierge asked me to check out at 1pm instead of 2 pm because they were overbooked by two rooms and needed them cleaned asap. It felt frustrating to be rushed out of the hotel. Luckily they charge per hour, and not a flat fee, so we did agree to leave an hour early. We ate at Olive and Hay, which had a nice ambiance but was very understaffed as well. They only had two servers for a full house, and while they were so hard working and great at multi talking, everything took such a long time, but that’s not the server’s issue. My biggest disappointment was the chicken coop. My family owns chickens, and it was really sad to see that their food was completely empty, as well as their water. They were so hungry and so thirsty, and we emptied out two (overly expensive) water bottles allowing them to drink from them. Their hen house was FILTHY, and they are not kept in nice conditions. I feel so bad for the birds. My kids let the front desk know , but they told us they don’t know who looks after the chickens and could only message the front desk manager. We did enjoy the Crush Lounge for bowling, and enjoyed the large pool they had. The fitness facility was also nice, with a good array of fitness equipment, though the water pitcher was empty and the towels hadn’t been stocked yet (I went at 9 am) Overall, we wish we had chosen a different hotel to stay at. It was ok.

Great service, Adelina is a rock star! Lovely stay. Look forward to it every year. Thank you all. Love the room & patio. Rowing machine is terrific, towed on the Charles this morning. Looking forward to next year. Keep up the good work!!!!!!!

Eric, from the front desk, was so helpful upon arrival. He walked us through all the amenities and services — and we didn’t feel rushed at all.

The Meritage has improved considerably since we first stayed here. We have very nice dinners at both Ember and Olive & Hay. Our server Wilbert at Olive & Hay was particularly excellent.

The experience was very enjoyable and the service was impeccable! All the front desk team and valet team was very accommodating, detail oriented and worked very hard to give everyone a great experience and delivered a level of service that is very rare into today’s industry! Tiffanie at the front is a great host. The valet team Abdula , Trey , Dillon and Isai were very attentive, able and willing to help, professional and knowledgeable on the hotel. Putting in the extra work to help all guests and created a positive atmosphere and is a great first impression when you arrive to the hotel.

We've stayed here a few times and enjoyed it well enough, but the Meritage is going down hill. There were way too many issues during this stay that indicate poor training, management, service, and no accountability. There's nothing like being overcharged for a stressful stay. We booked a couple's massage at the spa and requested a late checkout well in advance so we would have the option of showering/changing back in our room after our spa massages. Despite confirming this with the front desk AND hanging the "Enjoying Our Stay" DND sign on our door, at 11:15am, we heard 2 very light taps at the door that almost sounded like it was across the hall. Before we could say or do anything, housekeeping just barged in while I was completely nude in the bathroom! I didn't even have time to close the bathroom door before she opened the door without announcing herself!!! Can housekeeping not read or hear the TV?? Does the front desk not communicate late checkouts with housekeeping?? We were so shocked and stressed, we couldn't even enjoy our spa massages. Then at Meritage's Spa, the sauna was out of order, as was the jet tub in our couple's massage room. No discount or alternative perk was offered, just a "Sorry, they've been working on the sauna for a while." Also, both the front desk and Spa cashier said we'd receive a $200 each promo credit off our $500 couple's massage+room bundle. But instead, we were billed $350 extra on top of the $499 massages! We had to call management several times to correct our bill. No one ever mentioned that in order to receive the $200 per person promo, we'd have to pay an extra $150 each. What an ABSURDLY complicated "promo" - even the resort employees were confused by it! As for our hotel room, the bath towels were old and frayed and there were no bars or hooks to hang them up. We called maintenance in the evening to help get my jewelry that had fallen down the drain, but they no-showed, so we had to get it out ourselves the next morning. The compliments bottle of wine in our room was nice, but we should have been comped a night for housekeeping barging in without announcing who they were. The manager did waive 1 night of occupancy fee ($46) and issued $100 credit, but $900 for 1 night, 2 massages, french fries, and a lot of aggravation and STRESS is obscene. We are never going back!

I normally don’t write reviews but Timothy made my check in experience really easy and set the tone for a wonderful trip