The Westin Trillium House, Blue Mountain

The Westin Trillium House hotel itself is fine — attentive staff, comfortable rooms, and pet-friendly service. However, when a serious staff misconduct incident occurred at a partner attraction during our stay, local management's response was a generic form letter. Despite my explicit request for confirmation that video footage had been reviewed, no such confirmation was ever provided. I had to escalate to Marriott corporate myself to receive any resolution. If something goes wrong during your stay, do not expect management to investigate or resolve it.

This place was fantastic, a short trip up to Toronto and drive to the Westin Blue Mountains. The accommodation was top notch, we were upgraded to a two-bedroom suite, perfect for five of us. The resort area reminded me of a Disney village with shops, restaurants and activities for all (zip lines, roller-coaster, gondola) the Concierges was Mark Ripco, there is nothing I can say that could do justice to this man. He became my wife and mother-in-law’s new best friend, providing advice on where to eat at the resort and in town. What activities to do and so much more. In a perfect world every place would have a Mark! Thank you Mark for making our trip PERFECT!

Our room was clean and comfortable. The kitchenette was great to have ! I thought the refurbishment was really up to standards. It was a rainy weekend, so it was great to have access to the outdoor pools. The location of the hotel is also perfect, directly included into the whole Blue Montain resort.

The main outdoor pool was not warm enough, especially for kids. The pools were also not super clean. The sofa bed was not very comfortable either and was missing a duvet (there were covers available but it would have been great to have a duvet as well). Overall, the room was comfortable enough for 2 nights.

Another great Stay at Westin Blue Mountain! Everything top notch. Pricey with the additional resort fee however great amenities (Fitness, Pool, Hot Tubs). Need to however resolve hot tub jets not circulating very well.

Hot Tubs are good however jets while on, were very weak / not circulating or bubbling very well

I recently spent a couple of days at Trillium Hotel Blue Mountain—something I try to do periodically to fully disconnect after extended periods of demanding travel and work. Once again, the experience was exactly what I needed. The service was excellent throughout. The manager on duty, Andrew MacIlwrath, demonstrated a refined attention to detail and a clear understanding of what constitutes a truly restorative stay. Most notable was his intuitive sense of balance—an ability to anticipate needs and respond appropriately, with minimal direction. This level of discernment and quiet efficiency is both rare and highly effective. The overall atmosphere, combined with consistently thoughtful service, created a seamless and genuinely restorative environment.

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