Hampton Inn & Suites Cincinnati-Mason, Ohio

Super clean and up to date

Had no shampoo and no coffee creamer 😢

Location was goof

There were no towels in the bathroom, had to ask for them, only received 2 washcloths. Plug in bathroom did not work. Toilet seat was so loose it moved every time you sat down. Breakfast was not good at all. Eggs were rubbery and potatoes were not edible. Room was never cleaned and our trash was overflowing. Would not come back

The room was very roomie for our large family enjoyed breakfast options

The room especially bathroom and vanity area was not clean to standard lots of things left not cleaned and not fully stocked not very presentable beds were not comfortable at all vary hard spots on blanket covers Crunchy closet blanket I was very disappointed with the presentation of this room

The room we stayed in was nice, plenty of room. Our intial room, the hvac was not working. The staff moved us to a new room, no questions asked. Location for Kings island was great, not a long drive at all.

Breakfast was not good during our stay. No meats (bacon, sausage, ham etc) and the biscuits were hard.

We stayed in the larger room/suite and it was great, very spacious and clean. Ample towels and pillows. Beds were very comfortable. Washroom door was a little heavy to close. Pool was nice and quiet but we checked in later in the evening. Breakfast was very good. Everything was up to Hilton standards. Very pleased.

There was an odd sour smell all through the second floor hallway. Was told by the front desk associate that there was an issue with kids spilling ice on the carpets the night before. He said that it would be taken care of and by the next.morning the smell was gone.

Didn’t like it or dislike it.

Location hard to get into and out. There is a hotel being built in the same parking lot. Mechanical issue in the room with the bathroom door. That they offered to move us to another room. The amenities in the other room was empty.

Google review summary 4.4 866 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.6/5 · 581 reviews Priceline 9.1/10 · 53 reviews Trip.com 4.5/5 · 97 reviews Reviews Search reviews Steve Clark 1/5 3 minutes ago on Google Room suffered from lack of cleanliness. Pubic hair was stuck behind the conditioner bottle that was mounted to the wall and was empty. Who knows how long it was there. Shower roof had brown spotting. Shower door was not properly mounted causing water to spray all over floor when using shower. Towels were not adequately supplied to clean up shower mess. Parking on site is inadequate. When we got back late, staff told us to park in other businesses and walk half a mile to hotel. When we tried to address issues with staff member Stephanie, our issues were diminished and no apoolgy was given. Was told that GM Lovely Chandra would follow up with us. As of now, no follow up has occurred. Book somewhere else. Not worth it.