Hotel Paris Marne-la-Vallee by IHG

After a disappointing first night at a nearby resort, we transferred to the Hotel Paris Marne-la-Vallée, and it completely turned our vacation around. From the moment we arrived for dinner on Tuesday evening, the service was flawless. The restaurant staff were incredibly attentive and accommodating to our two young children, making us feel entirely welcome. The reception team was equally outstanding. Theo assisted us in securing a room for the remaining three nights of our trip. He was highly professional and kindly upgraded our family of four to a spacious suite. This was a massive highlight, allowing our boys to sleep soundly and uninterrupted after hectic days at Disneyland. Every aspect of the dining experience was excellent. The breakfast buffet was fantastic, and the staff were consistently polite and efficient. We would like to give a special mention to the female blonde staff member who managed both the breakfast beverage service and the bar/restaurant in the evenings; her hospitality was exceptional and she was brilliant with our children. While the pool and spa area were closed for renovation during our stay, management proactively informed us before booking, so this did not impact our experience. Additionally, the complimentary Disney shuttle bus made commuting to the parks completely effortless. The only minor drawback is that parking is not included in the room rate. It costs an additional €20 per day, and because the automated barrier payment machine was out of order, we had to settle the balance at reception. While inconvenient, it did not take away from an otherwise perfect stay. We will absolutely choose this hotel for our next Disney trip and highly recommend it to other families. Thank you so much!

Wonderful staff, kind, accommodating, thoughtful and friendly. I cannot speak highly enough of them. They looked after us from the first moment. Our room was excellent. The concierge was a wonderfully helpful man who remembered us throughout our stay. I must give special thanks to Marine, Sabri and Matar at breakfast. We told them it was our son's birthday. Without asking they brought out a cake, wonderfully decorated, sang happy birthday and Marine gave him a present. We were so moved by this and every morning after we got high fives and smiles. They are a credit to the hotel and we will never forget their kindness. I hope they are appreciated by their employers. We will be sure to tell everyone how successful wonderful our experience has been. Thank you everyone.

Magnifique hotel

Dommage que nous n'avons pas été prévenu que la piscine et le hammam, étaient en rénovation car mon mari restait à l’hotel et c’était pour ses prestations que nous avions prévu notre séjour

Great friendly service