Lijiang Waterfall Hotel Guilin

Friendly staff

Nothing

Great location and helpful staff

We had a no smoking room on a no smoking floor but people were smoking in the lobby and the smoke smell permeated into the room. Breakfast was adequate but not brilliant

La place était centre

Rien tout était bien

Fabulous facilities and location. Absolutely loved the ability to do own washing.

There was nothing we didn’t like

De locatie en het ontbijt waren goed, het personeel voor het onderhoud van de kamer erg vriendelijk. De portie bij de desk erg vriendelijk en behulpzaam.

Het personeel in het restaurant en bij het ontbijt, waren een nachtmerrie. Je komt binnen met een glimlach en zegt Ni Hao, geen antwoord…geen goede morgen, geen tot ziens, geen glimlach zelfs geen blik. Stel je een vraag waar je iets kan vinden krijg je met een norse kin aangewezen “there”. De hotel manager mag zijn personeel wel eens wat manieren leren dat zou geen verloren moeite zijn.

Location perfect right by Shan lake. Lovely view from bedroom window and comfortable room and very good bathroom

Breakfast terrible - buffet style but “hot” food cold. Also running out of orange juice and fruit and not replenished timely. Staff nonchalant and didn’t seem to care when pointed out. Too busy, not enough tables and chairs for volume of guests and lady checking you in to breakfast rude. Lifts not up to scratch. Only 3 for size of hotel not enough, if on high floor a lot of time wasted waiting for lift

wifi connection, unstable and slow

The location is excellent with a street running the left side of the hotel (as you exit) with several restaurants and even an Irish bar. The hotel is a cross the road from the lake with the sun and moon pagoda and the various businesses that set themselves up in the evening along the lake shore. The is a well maintained property and although a little dated in some elements. I personally hate a bath with a shower and shower curtains. But other than that no complaints. The breakfast was the standard western and Chinese mix although I’d say they did it better than most with good stoke levels maintained even in busy times. Although a little hard to find the bar was a great find. Tucked in the far corner of the atrium on level 2 you could be forgiven for thinking at first glance everything is closed. But it’s open til 11 and the staff were great.

Looks impressive, lots of "bling" and big spaces. So many spaces hardly utilised. Big area for seating that only had sofas for about 12 people. Impressive lifts. Good sized room and luckily they had put the aircon on for our group. Whilst there is a gym, I found all the treadmills switched on (5 or 6) but none of the bikes (2) or even the single rowing machine. You have to have a bathing cap for the swimming pool even males unless they are bald. I didn't bother. They were really precious about the pool towels which led to an amusing incident where another of our group wasn't allowed to leave as she was mistaken for my partner who did have a towel. Breakfast was busy in a large dining room but had plenty of everything.