Mercure Ayr Hotel

Great location and comfortable

N/A

Location

Booked a double room, got a twin, manager told me you weren’t guaranteed to get the room you booked! First I’ve ever heard of it! Room was dirty, carpet and bathroom tiles had spills on them and the cleaners couldn’t get whatever was on the bathroom floor removed, didn’t have any suitable equipment or products and no one even tried to clean the carpet. For 2 of my 3 nights I’d no TV or hot water and the room next door flooded and the carpet in my room was wet too. Staff seemed very unconcerned and apart from Meghan, weren’t particularly nice.

staff very helpful ease of access from road and links to town

breakfast plenty of it but mediocre quality

This is a perfectly located hotel. The room was clean and facilities in good order. Large bar and restaurant although I was too tired to make use of them. The bed was lovely to sleep in.

Some areas looked tired and dated. I know it’s a hotel by the sea but the gull are quite annoying at 4am when you’re exhausted and want a sleep.

Rooms spotless staff were excellent breakfast was good

Lower the price of a pint

La vista meravigliosa del sesto piano, ho assistito ad un tramonto favoloso sul mare. staff gentilissimo.

La stanza era super vecchia, mobili datati e rovinati, prese non funzionanti, il water al nostro arrivo era sporco all'interno con una striscia di feci del turista prima di noi, non c'era uno spazzolino del bagno per poter pulire...la cittadina di AYR l abbiamo trovata sporca rispetto a tutto ciò che abbiamo visto in scozia...non la consiglio...prezzi altissimi per dormire in stanze vecchie e poco curate

the reception staff were great. very responsive and helpful.

The room was manky. The carpet was sticky and the furniture very tired! For the price I was expecting a lot more. I am very disappointed with the value and would never stay again!