TownePlace Suites San Jose Campbell

Great place to stay in Campbell.service was excellent, room was spacious, beds were comfortable.

Reserve una habitacion para cuatro personas adultas. esperando tener dos camas. Sin embargo me asignaron una habitacion con 1 cama. Le hice la observacion al personal de recepcion, mismo que me contesto con falta de empatia y sentido comun para solucionar el inconveniente que necesitaba una habitacion con dos camas. El lenguaje no verbal y la falta de actitud de servicio del personal de la recepcion dejo mucho que desear como profesional de la hospitalidad dejando de cumplir con los valores esenciales de Marriot. Finalmente acepte la habitacion para no hacer pasar un mal momento a mi familia nos tuvimos que dormir 3 pax en la cama 1 pax en sillon.

Average hotel with dated rooms and facilities.

Everything was top drawer!

Location, clean, new.

No disinfectant spray for the gym. Not enough carts for luggage. Not able to get the ac to work in a stuffy room, had to open the window.

Staff was kind

Everything

The staff is very nice.

Front desk staff for check in were very helpful and pleasant to deal with. Check-in was fast and smooth. We will definitely stay here at TownePlace Suites again when we are in town.