TownePlace Suites San Jose Campbell

Good breakfast. Slept well. Bonus cookie!!

Great breakfast, comfortable room , friendly staff.

If I could give 0 stars to this place I would. Our room reeked of bleach, there were random toys left behind by other guests that we found under our couch. The night we checked in we saw vomit on a door, still there the next morning. When I asked for pillows the rep at the front desk asked for us to come down and get it ourselves cause they were so understaffed. TWO lights went out, one lightbulb literally came out of the light socket when we tried to adjust it. We didn’t even bother to call the main desk. DO NOT STAY HERE, TAKE YOUR BUSINESS ELSEWHERE! When I called Marriot to ask about a refund or any type of compensation for this HORRIBLE stay they said “yeah we can give you points”. First and LAST time I’ll ever stay at a Marriot-bottom-of-the-barrel hotel!

The spacious room and the complete kitchen make it extremely comfortable. The bed is also comfortable. Having a room on the side that overlooks the park and the creek trail is gorgeous! I felt like I was in the woods! The breakfast is great! Several options to choose from and the food is tasty. The breakfast room is spacious and the large windows are wonderful to look out of.

Because of the remodel, we were without water for an entire day. That was inconvenient! Fortunately, we were away most of that day, but they should at least provide bottled water in the lobby during such times. We never experienced any noise from the remodel, which was a relief.

We reserved this hotel through Hotels.com, as we do regularly, the first night, the room was unbearable! So hot just live an oven, we try to open the windows, we try to fix the air condition that ir wasn’t working, we end up sleeping with the door open in the room, in the morning we complained to the front desk, the lady promised to move our stuff to a room with a working air conditioning, we went to urgent care for my husband, who was feeling sick after a terrible night. We came back and they didn’t changed the room, offered a portable air condition, they told us they didn’t have a room for us. We leave the hotel at 4 am! Rushing to find a doctor for my husband, he was feeling sick again, the noise for two air condition plus the heat was to much!!! We paid $368 for two horrible nights

Breakfast: There were choices to meet the preferences of different people. However one morning, a holiday, different supplies had to be requested. For example the cereal bowls, knives, forks, etc. Also, some food items were empty and had to be requested. It appeared to be short staffed in maintaining the breakfast area. The other two days of our stay, the breakfast was fine with sufficient food. The room was comfortable and clean.

The sofa pillows were so worn, I questioned their cleanliness. I suggest throwing them out and not having any.