Holiday Inn Express Brentwood-South Cool Springs by IHG

En route from Florida to Illinois.

Room needed repairs, air condition humidity level inappropriate, desk broken, window parts missing, mold in the shower room 208

Location

Not updated air was out jn our room and seemed main hotel so was super hot. Had to change rooms due to the heat.

I didn't really care for anything about this hotel. The air conditioner wouldn't hardly work. Tub had mold around the rug. Bed was very uncomfortable and hard.

This was something we booked last minute to break up a long trip. We should have read some more reviews. Upon walking in to check in, the air was damp and hot. The AC in all common areas and hallways was out. The worker at the desk said it had been out for a while. The hallways and bedrooms smelled mildewy. The floor in our hotel room felt damp. The only working ice machine was on the first floor. While heading to the 3rd floor from the lobby, the elevator stopped at the 3rd level, but the doors didnt open. It completely froze, then quietly slowly descended back to the lobby, had an abrupt drop, an alarm sounded, then a message showed on the screen saying, exit immediately when doors open. Both public and service doors opened. When we told the workers what happened, they said "stairs are available." The next day, when we were trying to move all of our stuff out, my husband tried the elevator again to avoid carrying luggage down the stairs. The elevator didn't respond to the button being pushed to call it to our floor. No "out of service" signs were posted. We ate continental breakfast in the dining area that morning. The upholstery was dirty and wallpaper and paint was peeling from the walls in a few areas. When walking through hallways and stairways, carpets were dirty.

Absolutely wonderful had a great stay.

Great!

We just found this hotel due to the proximity off the interstate. Not checking reviews. The lady who checked us in was nice and efficient. The room smelled like mold but was clean. The room was quite small for two Queens. The air conditioning unit worked great. Water pressure was great.

No issues.

When I entered the room it smelt so musty. The carpet felt damp & the pool was shut down.