Anastasia Waterpark Beach Resort

Great view from are room, great location, great view. Friendly manager and reception staff

I don't write reviews but I need to warn people of this one! Do not trust the good reviews! This is the worst hotel I have ever stayed at and I am a seasoned traveller. Not 4 star as advertised 2/3 at best. This is not a resort! It's a hotel next to a waterpark, charged for entry if you are not all inclusive. Hotel pool was small, merky and cloudy. The second pool is next door and in the same state. I asked for a quiet room 6 weeks before the trip and emailed several times, didn't get a response. I managed to find their number (Not on website) and called. I was told "yes, absolutely i'd be given a quite room on the top floor" (Sea view) Room was the floor below but ok, a nice sea view. On the first night, from about 9pm, the Bar, Nightclub opposite "Nava" began to play really loud music. Loud enough that the room was vibrating from the bass. I went to reception to complain as did other guests and was told it's a celebration week and the music will stop at 12am, it didn't. Went on until 2am! Breakfast at 9am there was a big queue into the dining hall, waited 10 minutes! Got a table, went to get food, came back to find our table had been moved to join the table next to it for a larger group! Staff were disinterested, disorganised & stood around, you could tell they didn't like working there. We tried to cancel the booking and go elsewhere but they would allow it. The reception manager was a god send & luckily got us into another hotel. Awful experience. Stay away!

Although the hotel's location was ideal, as far as it concerned the cleaning services were nto good at all. 1. Crisps from previous occupant were found in one of the room drawers on check in. 2. I left the patho towels in the bath so that these to be replaced. I wss surprised to see that the cleaners left them there and they havent replace them with clean ones. It is unacceptable for a 4 star hotel to have such bad cleaning services.

This property needs to be shut down! It’s not even 1* nevermind 4* The rooms were horrific, there was blood stains on the sheets and everything smelt musty. The bathtub had rust in it, and we were advised the hotel is full so rooms cannot be changed. We had to shower outside by the pool so that we didn’t catch anything from the bathtub. The food was terrible, hardly any vegetarian choices apart from fries and pasta. The fruit was mouldy, we picked up watermelon at the morning buffet which was covered in slime and clearly would have made us so unwell if we had eaten it. The damp smell in the corridors is awful, it’s as if the carpets haven’t been cleaned in years. We booked to stay 4 nights but only managed 2 and when we checked out early, the rude member of staff on reception said “oh you’re leaving early” There was no question as to why, or if they were happy to do anything to make us stay. They just let us go which is absolutely appalling. I would say avoid this hotel at all costs!! And also any other Tsokkos brand hotel as they are all the same!

Yemekler idare eder ve yeterliydi , havuzu orta derece otel genel olarakorta derecedeydi

There is no way that this establishment is a 4 star more like a low 3 star rooms dirty halls dirty lack of services and cleanliness for my whole duration of stay there was mess in hall ways and on banisters some staff are very rude and there was a awful smell of sewage in rooms and front office. Broken glass doors and very insecure banisters on all 4 floors , no cctv incase of accident or incidents air con poor and most food was terrible

Super godt ophold. Levede 100% op til forventningerne. Maden kunne have bedre kvalitet men bestemt acceptabelt specielt i forhold til prisen.

1. In the room was a terrible smell of diesel. 2. Even we had all inclusive and on the paper that we received from reception regarding what we have includid(mini fridge free) the mini fridge was empty. When we talk with one employee, he said that we do not have “premium” all inclusive and this is the reason why is empty. 3. We have a bird’s nest on out balconu, with 4 birds that occupied the balcony with all the things resulted from them. 4. The food was not the best. 5. The program for the towels was a little bit restrictive: stsrting from 9:30 i think - so i should wat for their program to go to the beach starting from 9:30?.. 6. The door had some problems when we try to enter the room.. everytime. 7. The AC was very noisy and a little bit broken i could say.

Stay was very good. Excellent except for the very old Lifts which were very slow and in bad condition!!

The food was fantastic. Great staff who were very friendly and helpful. Rooms were a little dated but great value for money. Will definitely be returning.