The Grand Select

That I couldn’t get a room at 4am and had my daughter sleep in the car and I can’t get a refund on a room I never got to use

Nothing

Didn't have drywall and all the hallways is missing? There's no carpet, they price gouged to $400 a night for a typical $100. A night hotel room, the staff there's a bunch of miserable people

We had a bed to sleep in

We got an email a couple weeks ago that there would be construction at the establishment. They did not tell us that the pool and continental breakfast would be closed, which are 2 of the biggest reasons we booked this hotel. We found this out when we checked in. The whole building was hot and smelled like marijuana. When we got to our room, it was 90 degrees in there. Also, there was no light bulb in the entryway to our room. The smoke detector was missing from the wall. The carbon monoxide detector was high up (should be at eye level when sleeping). One of the pillowcases was dirty. The shower curtain was barely long enough to reach the tub therefore soaking the floor when the shower was running. There was a hole in the wall where the door hinge would hit the wall when opened (there before we got there). Overall, not happy with this hotel at all. The only thing the guy at the desk could do when we checked out was give us $15 off. I have emailed the manager, too.

It was near a McDonald's, pizza hut, and gas station. The beds were firm. The guy at the front desk was helpful in changing out the equipment so we could watch TV.

Apparently for over 7 months the facilities were all closed, no breakfast, no pool, and it took 3 hours to be able to watch TV. (2 TV's and 2 routers later). Plus someone left their old milk in our fridge. And we had to connect our own phone line that was in the room to be able to call the front desk. And it takes 10 minutes to get hot water for your shower.

Nothing.

We ended up not even staying after check in. It smelled of sewage and smoke. Was informed of fire damage upon arrival. There was no pool or breakfast as advertised. I did not feel safe staying there. It was completely false advertising. This whole thing put a damper on our trip and we ended up switching to a different hotel. Customer service has been terrible and has not responded to me or booking.com to help rectify this for me and my family.

The front desk was rude and the area was hood like.

We needed to extend our stay, they charged me an hourly rate instead of making us pay for another night.

No pool, or breakfast. I booked at best western and stayed at grand select. Everything was under renovation. So I didn't get what I paid for.