The Westin Arlington

Getting an invoice from property is like pulling teeth. Emails unanswered, phone calls un-picked up, wrong documents sent. Awful. Business travelers who care about things like reimbursement, etc - stay away. And I am a Bonvoy member!

Location is great, clean overall.

View wasnt that great, small room for the price.

Very close to our purpose of travel

Nothing

It was a great stay.

I’ve been staying here for about a year once a month for a business trip. This property is great! The staff is friendly, it’s clean and convenient.

I’m writing this review after receiving no meaningful response from The Westin Arlington following my direct complaint to both the hotel and Marriott corporate. What should have been a joyful wedding weekend turned into a stressful and upsetting experience due to repeated service failures and serious safety issues. We had a wedding room block at this hotel, and both myself and my guests encountered rude and dismissive behavior from the front desk staff throughout the weekend. They failed to distribute the welcome gift bags we had prepared, despite clear instructions. When we asked about them, we were met with confusion or indifference. We also received noise complaints on two separate nights — even though we were not throwing parties or playing loud music. We had small groups of people in our suite simply talking. The staff gave us no alternatives for gathering and treated us with an unnecessarily harsh and aggressive tone. They would give us just two minutes between warnings, almost as if they were waiting outside the door to escalate the situation. But what’s far worse than the poor customer service was the disturbing lack of safety and security protocols: • Room keys were being handed out without checking ID. My mother received keys to both her room and mine without showing any identification. We now also know that one of our guests was accidentally given the groom’s grandmother’s room key, and they unknowingly walked in on her. This is a serious breach of guest privacy and safety. • A concerning individual was hanging around the property, creeping on minors who were there for prom. Multiple guests of ours expressed concern to hotel staff after witnessing this man loitering, harassing teens, and later making disturbing comments about suicide to other guests. The hotel’s only response was to ask him to leave — which he did not do. No further action or follow-up occurred. These are not small issues. They reflect a complete failure of basic safety standards, guest protection, and professional hospitality. Ironically, the hotel seemed stricter about distributing gift bags than they were about managing room access or guest safety. I brought all of these concerns directly to Marriott and received only a generic apology and 3,000 Bonvoy points. That token gesture doesn’t begin to address the serious lapses in service and security that occurred. I strongly recommend against booking a room block or group event at The Westin Arlington. The poor treatment of guests, lack of professionalism, and disregard for safety made our wedding weekend far more stressful than it should have ever been.

ADA alert: hotel will not put you near the elevator. Had my blind friend’s room at the furthest corner away from elevator. This is one of the dirtier westins. Resort fee amenities difficult to navigate; Starbucks wouldn’t accept due to an “outage.” Onsite parking double that of a neighboring parking garage, I suggest parking offsite. Gym seemed on the smaller side for a westin given that is part of their marketing. Pool is nice. Staff is so/so. For a trip to DC it is a bit out of the way and I would suggest staying in the district or in Rosslyn/pentagon area, that is if you want to stay in Arlington. But if you are in town for Arlington, George Mason, Marymount, Accenture, etc it’s a great location!

Front desk muhamed . He was very helpful . Great Location near to everything . Nice views

The carpet had a bad smell. Although I had housekeeping every day, the cleaning was not thorough. I think the place needs some renovation